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prechat_template.ejs"],"sourcesContent":["const RunAfter = function (func, timeout) {\r\n    setTimeout(() => {\r\n        func();\r\n    }, timeout);\r\n};\r\nexport default RunAfter;\r\n","import BaseClass from '../core/BaseClass';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport { PreChatMessageAnimation } from '../core/enums/Enum';\r\nimport getHeightOfElement from '../core/hooks/getHeightOfElement';\r\nimport MessageStatus from '../core/hooks/MessageStatus';\r\nimport MessageVisibility from '../core/hooks/MessageVisibility';\r\nimport PreChatMessageAnimations from '../core/hooks/PreChatMessageAnimations';\r\n\r\nexport default class MessageHandler extends BaseClass {\r\n    // inheriting with BaseClass\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.MessageHandler,\r\n            ADAHandler: options.ADAHandler,\r\n            context: options.context,\r\n            prechatModel: options.prechatModel\r\n        });\r\n\r\n        this.messages = [];\r\n    }\r\n\r\n    /* @param {any} model\r\n     summary: push actually does few tasks like; renders, animates previous and upcoming msgs. */\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const self = this;\r\n        const msg = new ApexChat.MessageView({\r\n            context: this.options.context,\r\n            wrap: this.options.wrap,\r\n            targetElementSelector: this.options.targetElementSelector,\r\n            renderOninit: this.options.renderOninit,\r\n            model,\r\n            template: model.template,\r\n            index: this.messages.length,\r\n            status: MessageStatus.Unread,\r\n            visibility: MessageVisibility.Visible\r\n        });\r\n        const last = this.getLastMessage();\r\n\r\n        if (this.messages.length > 0) {\r\n            msg.isFirstMessage = false;\r\n            this.messages[this.messages.length - 1].isLastMessage = false;\r\n        }\r\n        this.messages.push(msg);\r\n        msg.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n        // getting lastMsg's duration of being on screen.\r\n        const lastMsgModel = self.options.prechatModel.preChatMessages.filter((prechatMsgArray) => {\r\n            if (last) {\r\n                return prechatMsgArray.id === last.view.model.id;\r\n            }\r\n        });\r\n        const duration = lastMsgModel[0] || { duration: 1 }; // Default:1//getting lastMsg's duration of being on screen.\r\n        const animationConfig = {};\r\n        // we are defining some configs for animations as we have similar animations Stacking & Mobile-Stacking\r\n        // both are similar just few differences, like; faddingout timing, effect, close button difference, etc.\r\n        if (this.options.preChatMessageAnimation == PreChatMessageAnimation.Stacking) {\r\n            // defining config for Stacking\r\n            animationConfig.StartFaddingOutAfter = 1000; // msg fadeout time\r\n            animationConfig.HideMessageAfter = animationConfig.StartFaddingOutAfter; // hide the msg (which will resize iframe too)\r\n            animationConfig.IFrameResizeAfterFaddingOut = animationConfig.StartFaddingOutAfter + 20; // adding 20ms in timeout for iframe resizing\r\n            animationConfig.closeButtonSupported = 'No'; // close button is not supported in Stacking\r\n        } else if (\r\n            this.options.preChatMessageAnimation == PreChatMessageAnimation.MobileStacking\r\n        ) {\r\n            // defining config for MobileStacking\r\n            animationConfig.HideMessageAfter = duration.duration * 1000; // msg fadeout time\r\n            animationConfig.StartFaddingOutAfter = 0.4 * 1000; // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonHeight = 30; // close button Height\r\n            animationConfig.IFrameResizeAfterFaddingOut = 1000 + 20; // 20ms more // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonSupported = 'Yes'; // close button is supported in Mobile-Stacking\r\n        }\r\n        const heightCalculation = new this.heightCalculation({\r\n            me: this,\r\n            currentMsgView: msg.view,\r\n            lastMsg: last,\r\n            animationConfig,\r\n            model\r\n        });\r\n        if (msg.isFirstMessage) {\r\n            // FIRST Message\r\n            // encapsulated the whole logic to make the clean implementation..\r\n            heightCalculation.fixFirstElement();\r\n            // Adding Animation to First/current msg.\r\n            msg.animate(PreChatMessageAnimations.First, 0);\r\n        } else {\r\n            // NORMAL Messaging\r\n\r\n            if (model.isFromHistory && me.isPageRefreshed()) {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixFirstElement(duration);\r\n            } else {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixUpComingElement(duration);\r\n                // Adding Animation to previous msgs and fading them after user's defined time.\r\n                // duration of being on screen.\r\n                if (last.animate) {\r\n                    last.animate(PreChatMessageAnimations.Previous, 0);\r\n                    last.animate(\r\n                        PreChatMessageAnimations.FadeOut,\r\n                        animationConfig.StartFaddingOutAfter || 0\r\n                    );\r\n                }\r\n            }\r\n            // Adding Animation to current msg.\r\n            msg.animate(PreChatMessageAnimations.Upcoming, 0);\r\n        }\r\n    }\r\n\r\n    heightCalculation(options) {\r\n        const self = this;\r\n        self.elementObj = options;\r\n        const { animationConfig } = options;\r\n        const { me } = options;\r\n        const extraHeight = 5;\r\n        const msgPopupElementFirst = function () {\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                const { currentMsgView } = self.elementObj;\r\n                const ele = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n                if (ele[0]) {\r\n                    // jquery selector element[0] returns default DOM html ele obj.\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(ele[0]),\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(ele[0]) +\r\n                        extraHeight;\r\n                    ele.css(\r\n                        'top',\r\n                        `${calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)}px`\r\n                    );\r\n                }\r\n            }, 50);\r\n        };\r\n        const msgPopupElementUpcoming = function (duration) {\r\n            const { currentMsgView } = self.elementObj;\r\n            const last = self.elementObj.lastMsg;\r\n            // Its obvious that UpComing msg scenario, FirstMsg or Prev has already been executed.\r\n            // removing classes of first and upcoming msg from previous popup\r\n            if (last.view.removeClass) {\r\n                last.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n                last.view.removeClass(PreChatMessageAnimations.First);\r\n                last.view.removeClass(PreChatMessageAnimations.Upcoming);\r\n            }\r\n            // duration timeout to keep them in vision according to user defined time.\r\n            setTimeout(() => {\r\n                me.$(`#${last.view.identifier}`, last.view.context).hide();\r\n            }, animationConfig.HideMessageAfter);\r\n            const elementlast = me.$(`#${last.view.identifier}`, last.view.context);\r\n            const elementmsg = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                if (elementlast[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                            prevMsgHeight: getHeightOfElement(elementlast[0]),\r\n                            dontAnimateClosebutton: true\r\n                        }\r\n                    });\r\n                    const calcLastMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Last_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        getHeightOfElement(elementlast[0]); //\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        20; //\r\n                    elementlast.animate({ top: calcLastMsgHeight }, 300);\r\n                    elementmsg.css(\r\n                        'top',\r\n                        calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)\r\n                    );\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            iFrameResizeOnFadeOut(elementmsg);\r\n        };\r\n        const lastMsgOnPageRefresh = function () {\r\n            const { currentMsgView } = self.elementObj;\r\n            const elementmsg = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            const elementlast = me.$(`#${last.view.identifier}`, last.view.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                        prevMsgHeight: getHeightOfElement(elementlast[0])\r\n                    }\r\n                });\r\n                if (elementmsg[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    const calcCurrentHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]);\r\n                    elementmsg.css('top', calcCurrentHeight, 'height');\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            // _iFrameResize(elementmsg[0]);\r\n        };\r\n        let iFrameResizeOnFadeOut = function (ele) {\r\n            let { IFrameResizeAfterFaddingOut } = animationConfig;\r\n            if (me.isPageRefreshed() && !me.noLastMessageOnRefresh) {\r\n                me.noLastMessageOnRefresh = true;\r\n                IFrameResizeAfterFaddingOut = 1;\r\n            }\r\n            setTimeout(() => {\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(ele[0]),\r\n                        isSingleMsg: true,\r\n                        closeButtonSupported: animationConfig.closeButtonSupported\r\n                    }\r\n                });\r\n                ele.animate({ top: 15 + (animationConfig.closeButtonHeight || 0) }, 1);\r\n            }, IFrameResizeAfterFaddingOut); // for Iframe resizing (animating msg and iframe was causing a glitch).\r\n        };\r\n        return {\r\n            fixFirstElement: msgPopupElementFirst,\r\n            fixUpComingElement: msgPopupElementUpcoming,\r\n            fixLastMsgOnPageRefresh: lastMsgOnPageRefresh\r\n        };\r\n    }\r\n\r\n    getMessageCount() {\r\n        return this.messages ? this.messages.length : 0;\r\n    }\r\n}\r\n","/*\r\n The class used to encapsulate PreChat specific logic to show and hide messages and hanlde state management \r\n */\r\nimport MessageHandler from './MessageHandler';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport { ScriptsQuestionType } from '../core/enums/Enum';\r\nimport WebStorage from '../core/hooks/WebStorage';\r\n\r\nexport default class PreChatMessageHandler extends MessageHandler {\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.PreChatMessageHandler\r\n        });\r\n\r\n        this.options.wrap = true; // create a wrapper div; use targetElement instead queried through targetElementSelector\r\n        this.options.targetElementSelector = '#apexchat_prechat_message_popup_container'; // '#apexchat_prechat_message';//this will be the placeholder for all messages to render\r\n        this.options.renderOninit = false; /* with this we stop auto-rendering and give the control to the caller(i.e. PreChatMessageHandler) to take care of rendering: in this case QuestionTypeRenderer */\r\n        // reset storageAPI to use sessionStorage\r\n        this.storageAPI = WebStorage({ type: 'session' });\r\n        ApexChat.sessionAPI = this.storageAPI;\r\n\r\n        this.loadAll(); // this will fetch the cashed messages from sessionStorage and parse them back and put them in this.messages; also render them\r\n    }\r\n\r\n    /* @param {any} model\r\n     * used to show and save new messages\r\n     summary: push actually takes model and call its parent push function which does whole job.. */\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const template = this.getTemplate(model.messageType); // for now it does not matter for QR types\r\n        this.options.renderOninit = model.questionType == ScriptsQuestionType.None; // render plain text messages or else let something else render it; e.g. questionTypeRenderer\r\n\r\n        super.push(\r\n            Object.assign(model, {\r\n                template: this.messageTemplate || model.template,\r\n                userId: model.userId || 0,\r\n                participantDisplayName: model.participantDisplayName || '',\r\n                createdOn: new Date()\r\n            })\r\n        );\r\n        this.saveAll();\r\n    }\r\n\r\n    // a must-call method before push()\r\n    setMessageTemplate(template) {\r\n        this.messageTemplate = template;\r\n    }\r\n\r\n    // currently this is void; we are using this.messageTemplate already\r\n    getTemplate(messageType) {\r\n        const template = null;\r\n        return template;\r\n    }\r\n\r\n    /* summary: returns the last msg view object frequently used for\r\n     * taking previous msg in prechat to animate its html in unique style.\r\n     */\r\n    getLastMessage() {\r\n        // returns view of LastMsg\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isLastMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    getFirstMessage() {\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isFirstMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    saveAll() {\r\n        this.storageAPI.Store('livechat_prechat_messages_store', JSON.stringify(this.messages));\r\n    }\r\n\r\n    // makes sense only in reload scenarios\r\n    loadAll() {\r\n        const self = this;\r\n        const cache = this.storageAPI.Get('livechat_prechat_messages_store');\r\n        this.messages = cache ? JSON.parse(cache) : this.messages;\r\n        const _render = function (messageObj) {\r\n            messageObj.isFromHistory = true;\r\n            self.push(messageObj);\r\n        };\r\n\r\n        for (let i = 0; i < self.messages.length; i++) {\r\n            if (self.isChatActive() && self.isPageRefreshed()) {\r\n                if (i == self.messages.length - 1) {\r\n                    // TODO: When Chat is started and is in progress, If the Prechat message is appeared doesnt remain appeared.\r\n                    // _render(this.messages[i]);\r\n                }\r\n            }\r\n        }\r\n    }\r\n}\r\n","//import QuestionTypeRendererExtentions from '../questiontypes/QuestionTypeRendererExtension';\r\n// import '../styles/v3/v3-iframes.css';\r\n// import '../styles/prechat/base_prechat_template.css'\r\n// import '../styles/prechat/prechat_responsive.css'\r\n// import '../styles/prechat/prechat_template.css'\r\n// import '../styles/questiontype.css'\r\n\r\nimport preChatTemplate from '../templates/invitations/prechat/prechat_template.ejs';\r\n\r\nimport PreChatMessageHandler from './PreChatMessageHandler';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport WidgetView from '../core/WidgetView';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport PubSub from '../core/events/PubSub';\r\nimport { BaseWidget } from '../core/BaseWidget';;\r\nimport SourceType from '../core/enums/SourceTypes';\r\nimport BrandingWidget from '../core/enums/BrandingWidget';\r\nimport ParticipantIds from '../core/enums/ParticipantIds';\r\nimport GlobalVariables from '../core/GlobalVariables';\r\nimport cleanInvalidHtml from '../core/hooks/cleanInvalidHtml';\r\nimport ChatMode from '../core/hooks/ChatMode';\r\nimport PipedMessageHandler from '../core/hooks/PipedMessageHandler';\r\nimport addStyleTextInIframe from '../core/hooks/addStyleTextInIframe';\r\nimport { Position, PreChatMessageAnimation, PreChatMessageType, ScriptVisitorResponseStatus, ScriptsQuestionType } from '../core/enums/Enum';\r\nimport parseTemplate from '../core/hooks/parseTemplate';\r\nimport Branding from '../core/hooks/Branding';\r\nimport getStyle from '../core/hooks/getStyle';\r\nimport removeMultipleCSSClasses from '../core/hooks/removeMultipleCSSClasses';\r\nimport encodeHTML from '../core/hooks/encodeHTML';\r\nimport decodeHTML from '../core/hooks/decodeHTML';\r\nimport removeTextFollowedByColon from '../core/hooks/removeTextFollowedByColon';\r\nimport stringify from '../core/hooks/stringify';\r\nimport addOptionProperty from '../core/hooks/addOptionProperty';\r\nimport getHeightOfElement from '../core/hooks/getHeightOfElement';\r\nimport AgentImageHandler from '../core/hooks/AgentImageHandler';\r\nimport setPrechatStyles from '../core/hooks/setPrechatStyles';\r\nimport RunAfter from '../core/hooks/RunAfter';\r\nimport Cookies from '../core/hooks/Cookies';\r\nimport ChatEvents from '../core/hooks/ChatEvents';\r\nimport WidgetStates from '../core/hooks/WidgetStates';\r\nimport getCookieValue from '../core/hooks/getCookieValue';\r\nimport getStorageAPIValue from '../core/hooks/getStorageAPIValue';\r\nimport storageAPIExists from '../core/hooks/storageAPIExists';\r\nimport showElement from '../core/hooks/showElement';\r\nimport hideElement from '../core/hooks/hideElement';\r\nimport removeClass from '../core/hooks/removeClass';\r\nimport addClass from '../core/hooks/addClass';\r\nimport localstorageAPIExists from '../core/hooks/localstorageAPIExists';\r\nimport logIt from '../../logIt';\r\nimport localStorageAPIGet from '../core/hooks/localStorageAPIGet';\r\n\r\nexport default class PreChatInvitation extends BaseWidget {\r\n    constructor(options) {\r\n        options.widget = WidgetTypes.PreChat;\r\n        options.styleName = 'prechat'\r\n        super(options);\r\n        this.templateRenderer = null;\r\n        if (!options.preChat) {\r\n            console.log('pre chat not enabled');\r\n            return;\r\n        }\r\n        const me = this;\r\n        me.options = options;\r\n        me.pipeMessageHandler = new PipedMessageHandler(options);\r\n        me.DEFAULT_PRECHAT_CONFIG = {\r\n            general: { template: 'Simple Style' },\r\n            outerObject: {\r\n                hideOuterObject: false,\r\n                showImage: false,\r\n                backgroundImage: '',\r\n                background1Color: '#5FADD1',\r\n                background2Color: '#5FADD1',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '60px',\r\n                padding: '20px 20px 20px 20px'\r\n            },\r\n            innerObject: {\r\n                hideInnerObject: false,\r\n                showImage: true,\r\n                defaultImage: 'chat-icon-simple.png',\r\n                backgroundImage: '',\r\n                background1Color: '',\r\n                background2Color: '',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '0px',\r\n                padding: '5px 5px 5px 5px'\r\n            },\r\n            messagePopup: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '18px',\r\n                    color: '#202024'\r\n                },\r\n                backgroundColor: '#feffe0',\r\n                padding: '11.2px 11.2px 11.2px 11.2px',\r\n                borderColor: '#e5e6c8',\r\n                closeIcon: '/contents/themes/skinnable/invitation/close.png',\r\n                closeIconSize: { width: '12px', height: '12px' },\r\n                shadowDepth: '0px',\r\n                borderRadius: '6px',\r\n                borderWidth: '1px'\r\n            },\r\n            messageCounter: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '10px',\r\n                    color: '#FFFFFF'\r\n                },\r\n                backgroundColor: '#823710',\r\n                counterTop: '7px',\r\n                counterRight: '3px'\r\n            }\r\n        };\r\n        const TemplateRenderer = function () {\r\n            const self = this;\r\n            self.heightPosition = 20;\r\n            self.notificationContainer = 'apexchat_prechat_typing_div';\r\n            self.typingIndicator = 'apexchat_rd_prechat_invitation_typing_dots';\r\n            self.showAgentName = function () {\r\n                // no need to implement this function for default templetes\r\n            };\r\n            self.animateMessagePopup = function (el, position) {\r\n                removeClass(el, 'apexchat_prechat_show_message_fade_out');\r\n                addClass(el, 'apexchat_prechat_show_message_fade_in');\r\n            };\r\n            self.showTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(self.notificationContainer);\r\n                if (containerElement) {\r\n                    showElement(containerElement);\r\n                }\r\n            };\r\n            self.hideTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(self.notificationContainer);\r\n                if (containerElement) {\r\n                    hideElement(containerElement);\r\n                }\r\n            };\r\n            self.displayMessageCounter = function () {\r\n                const messageCounter = me.getMessageCounterCache();\r\n                me.DOM.getElementById('apexchat_prechat_message_count').innerHTML = messageCounter;\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'block';\r\n                if (messageCounter === 0) {\r\n                    self.hideMessageCounter();\r\n                }\r\n            };\r\n            self.hideTalkBubbleIcon = function () {\r\n                // no need to implement this function for default templetes\r\n            };\r\n            self.hideMessagePopup = function () {\r\n                // me.DOM.getElementById('apexchat_prechat_message_popup').style.display = 'none';\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                const roundedMessagePopup =\r\n                    me.DOM.getElementsByClassName('apexchat_prechat_message_bubble')\r\n                // me.$(me.DOM.getElementById('apexchat_prechat_message_popup_container'))\r\n                // .find('.apexchat_prechat_message_bubble');\r\n                if (roundedMessagePopup.length > 0) {\r\n                    hideElement(roundedMessagePopup[roundedMessagePopup.length - 1]);\r\n                } else {\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                        'apexchat_prechat_show_message_fade_out'\r\n                    );\r\n                }\r\n                me.displayMessageCounter();\r\n                // resize iframe\r\n                // me.postMessage({ event: 'prechat-size', data: { width: me.iconWidth, height: me.iconHeight } });\r\n            };\r\n            self.hideMessageCounter = function () {\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none';\r\n            };\r\n            self.widgetWidth = 295;\r\n            self.renderOnLeftPosition = function () {\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_left apexchat_prechat_left_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_right'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_left'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_right apexchat_prechat_right_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_left'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_right'\r\n                );\r\n            };\r\n            self.showOnlineAgentTag = function () {\r\n                const agentName = me.DOM.getElementsByClassName('online-agent-tag');\r\n                agentName[0].innerHTML = me.options.preChat.preChatAgentStatusText;\r\n                agentName[0].style.display = 'block';\r\n                // hide online tag and glow invitation aftr 45 seconds\r\n                setTimeout(() => {\r\n                    // hide tag\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                        'glow_pre_chat_icon'\r\n                    );\r\n                }, 45000);\r\n            };\r\n            self.popupUI = function () {\r\n                const _render = function (message) {\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.message;\r\n                };\r\n                const _clearContent = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n                };\r\n                const _doNothing = function () {\r\n                    // do nothing..\r\n                };\r\n                const _questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.$('.apexchat_question_type_close_button', me.DOM).attr(\r\n                        'style',\r\n                        'display:none !important'\r\n                    );\r\n                    me.$('#apexchat_click_instruction', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.DOM.querySelector('#apexchat_participant_display_name').setAttribute(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.$('#apexchat_participant_display_col', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                };\r\n                return {\r\n                    render: _render,\r\n                    clear: _clearContent,\r\n                    setMessageTemplate: _doNothing,\r\n                    questionTypeUIConfiguration: _questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n        const RoundedTemplateRenderer = function (renderer, heightPosition) {\r\n            const self = this;\r\n            self.agentNameImageId = 'agent_name_prechat_rounded_theme';\r\n            self.heightPosition = heightPosition;\r\n            self.renderer = renderer;\r\n            self.animateMessagePopup = function (el, position) { };\r\n            self.showAgentName = function () {\r\n                // me.$(`#${self.agentNameImageId}`, me.DOM).html(me.options.agentName);\r\n                me.DOM.getElementById(self.agentNameImageId)?.innerHTML = me.options.agentName;\r\n            };\r\n            self.showTypingIndicatorInnerGlider = function () {\r\n                me.DOM.getElementsByClassName(self.renderer.typingIndicator)[0].style.display =\r\n                    'inline-block';\r\n                const elem = me.DOM.getElementsByClassName(renderer.typingIndicator);\r\n                for (let i = 0; i < elem.length; i++) {\r\n                    elem[i].style.display = 'inline-block';\r\n                }\r\n            };\r\n            self.hideMessagePopup = function () {\r\n                self.renderer.hideMessagePopup();\r\n            };\r\n            self.showTypingIndicator = function () {\r\n                const containerElement = me.DOM.getElementById(renderer.notificationContainer);\r\n                if (containerElement) {\r\n                    showElement(containerElement);\r\n                    self.showTypingIndicatorInnerGlider();\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none';\r\n                    containerElement.classList.remove('disabled');\r\n                    //me.$(containerElement, me.context).removeClass('disabled');\r\n                }\r\n            };\r\n            self.widgetWidth = 98;\r\n            self.hideTypingIndicatorInnerGlider = function () {\r\n                me.DOM.getElementsByClassName(self.renderer.typingIndicator)[0].style.display =\r\n                    'none';\r\n                const elem = me.DOM.getElementsByClassName(renderer.typingIndicator);\r\n                for (let i = 0; i < elem.length; i++) {\r\n                    hideElement(elem[i]);\r\n                }\r\n            };\r\n            self.hideTypingIndicator = function () {\r\n                // self.hideTypingIndicatorInnerGlider();\r\n                const messageCounter = me.getMessageCounterCache();\r\n                if (messageCounter > 0) {\r\n                    self.displayMessageCounter();\r\n                    return;\r\n                }\r\n                const containerElement = me.DOM.getElementById(renderer.notificationContainer);\r\n                if (containerElement) {\r\n                    // hideElement(containerElement);\r\n                    //me.$(containerElement, me.context).addClass('disabled');\r\n                    containerElement.classList.add('disabled')\r\n                }\r\n            };\r\n            self.displayMessageCounter = function () {\r\n                const messageCounter = me.getMessageCounterCache();\r\n                if (messageCounter > 0) {\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').innerHTML =\r\n                        messageCounter;\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'block';\r\n                    me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'block';\r\n                    self.hideTypingIndicatorInnerGlider();\r\n                } else {\r\n                    self.hideMessageCounter();\r\n                    self.hideTalkBubbleIcon();\r\n                }\r\n                //me.$('#apexchat_prechat_typing_div', me.DOM).removeClass('disabled');\r\n                me.DOM.getElementById('apexchat_prechat_typing_div').classList.remove('disabled');\r\n            };\r\n            self.hideMessageCounter = function () {\r\n                me.DOM.getElementById('apexchat_prechat_message_count').style.display = 'none'\r\n                //me.$('#apexchat_prechat_message_count', me.DOM).hide();\r\n            };\r\n            self.hideTalkBubbleIcon = function () {\r\n                //me.$('#apexchat_prechat_typing_div', me.DOM).hide();\r\n                me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none'\r\n            };\r\n            self.renderOnLeftPosition = function () {\r\n                renderer.renderOnLeftPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_left'\r\n                );\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_right'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                renderer.renderOnRightPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_right'\r\n                );\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_left'\r\n                );\r\n            };\r\n            self.popupUI = function (isPreChatRoundedTheme) {\r\n                const _container = me.DOM.getElementById('apexchat_prechat_message');// me.$('#apexchat_prechat_message', me.DOM);\r\n                const _setMessageTemplate = function () {\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!ApexChat.preChatMsgTemplate) {\r\n                        // we need to replace Close button according to animationType\r\n                        switch (me.options.preChatMessageAnimation) {\r\n                            case PreChatMessageAnimation.Default:\r\n                            case PreChatMessageAnimation.Stacking:\r\n                                _hideCloseButton();\r\n                                break;\r\n                            case PreChatMessageAnimation.MobileStacking:\r\n                                _hideCloseCrossSymbol();\r\n                                break;\r\n                        }\r\n                        const message = document.createTextNode('##message##'); // Create a text node\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = message;\r\n                        //me.$('#apexchat_prechat_message', me.DOM).html(message);\r\n\r\n                        const participants = ApexChat.localStorageAPI.Get(\r\n                            'livechat_chat_participants'\r\n                        );\r\n                        let participantInfo = JSON.parse(participants || '{}');\r\n                        participantInfo = participantInfo[participantInfo.length - 1];\r\n                        // if participants found then we need to update the image and agent name of the next pre-chat pop-up message\r\n                        if (\r\n                            participants &&\r\n                            participantInfo &&\r\n                            participantInfo.userId !== ParticipantIds.visitor\r\n                        ) {\r\n                            // Dont run for visitor case\r\n                            if (participantInfo.handlerImageUrl) {\r\n                                // me.$(\r\n                                //     '.agent_image_prechat_rounded_theme .apexchat_prechat_chat_icon',\r\n                                //     me.DOM\r\n                                // ).css(\r\n                                //     'background-image',\r\n                                //     `url(${participantInfo.handlerImageUrl})`\r\n                                // );\r\n                                me.DOM.querySelector('.apexchat_prechat_chat_icon')?.style.backgroundImage =\r\n                                    `url(${participantInfo.handlerImageUrl})`\r\n                            }\r\n                            me.DOM.querySelector('.agent_name_prechat_rounded_theme')?.innerHTML = participantInfo.displayName\r\n                        } else {\r\n                            me.DOM.querySelector('.agent_name_prechat_rounded_theme')?.innerHTML = me.options.agentName\r\n                        }\r\n                        ApexChat.preChatMsgTemplate = '<div>' + me.DOM.querySelector('#apexchat_prechat_message_popup').cloneNode(true).innerHTML + '</div>';\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup_container').classList.add('apexchat_prechat_default_animation')\r\n                        ApexChat.sessionAPI.Store(\r\n                            'livechat_prechat_msg_template',\r\n                            ApexChat.preChatMsgTemplate\r\n                        );\r\n                        me.messenger.setMessageTemplate(ApexChat.preChatMsgTemplate);\r\n                    }\r\n                };\r\n                var _hideCloseButton = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_rd_close_btn_icon').style.display = 'none';\r\n                };\r\n                var _hideCloseCrossSymbol = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup').style.display = 'none';\r\n                    me.DOM.getElementById('apexchat_prechat_rd_close_btn_icon').style.display = 'block';\r\n\r\n                };\r\n                const _push = function (message) {\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    message.message = decodeHTML(\r\n                        cleanInvalidHtml(\r\n                            removeTextFollowedByColon(message.message)\r\n                        )\r\n                    );\r\n                    //  message.message = removeTextFollowedByColon(message.message);\r\n                    // on this switch we will take decision.\r\n                    switch (me.options.preChatMessageAnimation) {\r\n                        case PreChatMessageAnimation.Default:\r\n                            _renderDefault(message);\r\n                            break;\r\n                        case PreChatMessageAnimation.Stacking:\r\n                        case PreChatMessageAnimation.MobileStacking:\r\n                            _renderStacking(message);\r\n                            break;\r\n                    }\r\n                    // check chatMsg variable is exists and ApexChat.preChatElement is not undefined livechat_participant_display_text\r\n                    if (message.questionType == ScriptsQuestionType.None) {\r\n                        _setTabIndex();\r\n                    } else {\r\n                        _removeTabIndex();\r\n                    }\r\n                };\r\n                var _setTabIndex = function () {\r\n                    _container.setAttribute('tabindex', 0);\r\n                };\r\n                var _removeTabIndex = function () {\r\n                    _container.setAttribute('tabindex', -1);\r\n                };\r\n                var _renderDefault = function (message) {\r\n                    // IFrame resizing on Clicking Action of QuestionType\r\n                    me.postMessage({\r\n                        // no need to send 0 currentMsgHeight\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    if (!message.dontAppendExisitngContent) {\r\n                        //me.$('#apexchat_prechat_message', me.DOM).html(message.message);\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.message;\r\n                    } else {\r\n                        me.DOM.getElementById('apexchat_prechat_message').innerHTML = ''\r\n                    }\r\n                    // we are showing with opacity 0; because we cant calculate dynamic height differences If element is Hidden,\r\n                    // Initially, we were adding CSS Class for making Opacity 0 & 1 but adding and removing class was making a jerk we needed the animation effect between 0 to 1, in decimal manner like 0.1, 0.2, 0.3... to 0.9, 1\r\n                    //me.$('#apexchat_prechat_message_popup', me.DOM).show().css({ opacity: 0 });\r\n                    const ele = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n                    ele.style.display = 'block';\r\n                    ele.style.opacity = 0;\r\n                    // we need this timeout as DOM takes time to render, without timeout.\r\n                    // ApexChat.getStyle giving wrong values without timeout.\r\n                };\r\n                var _renderStacking = function (message) {\r\n                    me.messenger.push(message);\r\n                };\r\n                const _doNothing = function () { };\r\n                const _questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.DOM.querySelector('.apexchat_question_type_close_button')?.style.setProperty('display', 'none', 'important');\r\n                    me.DOM.querySelector('.apexchat_participant_display_text#apexchat_participant_display_name')?.style.setProperty('display', 'none', 'important');\r\n                    me.DOM.querySelector('.apexchat_participant_display_text#apexchat_participant_display_col')?.style.setProperty('display', 'none', 'important');\r\n                    console.log('Rounded Template renderer _questionTypeUIConfiguration');\r\n                };\r\n                return {\r\n                    setMessageTemplate: _setMessageTemplate,\r\n                    render: _push,\r\n                    clear: _doNothing,\r\n                    questionTypeUIConfiguration: _questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n        let renderer = new TemplateRenderer();\r\n        if (me.options.preChat.preChatThemeSetting) {\r\n            if (\r\n                JSON.parse(options.preChat.preChatThemeSetting).general.template === GlobalVariables.preChatRoundedThemeName\r\n            ) {\r\n                me.options.isPreChatRoundedTheme = true;\r\n                renderer = new RoundedTemplateRenderer(renderer, 130);\r\n            }\r\n        }\r\n\r\n        me.templateRenderer = renderer;\r\n\r\n        if (me.options.chatMode == ChatMode.Windowed) {\r\n            this.mode = WidgetTypes.Windowed;\r\n        } else if (me.options.chatMode == ChatMode.DOM) {\r\n            this.mode = WidgetTypes.DOM;\r\n        }\r\n        this.lastMessageStoreName = 'livechat_prechat_lastmessage';\r\n        this.messageCounterStoreName = 'livechat_prechat_messagecounter';\r\n        // super(\r\n        //     Object.assign(me.options, {\r\n        //         widget: WidgetTypes.PreChat\r\n        //     })\r\n        // );\r\n        this.subscribe(\r\n            WidgetTypes.VideoGreetInvitation + WidgetStates.ShownMaximized,\r\n            (args) => {\r\n                if (me.options && me.options.videoGreetEnabled) {\r\n                    me.hide();\r\n                }\r\n            }\r\n        );\r\n        this.subscribe('videogreet-init', () => {\r\n            const lastVGState = me.state.getStateValue(WidgetTypes.VideoGreetInvitation); // get video greet state\r\n            me.isVideoGreet = true;\r\n            if (lastVGState != WidgetStates.Hidden) {\r\n                // check video greet maximize\r\n                me.isVideoGreetMax = true;\r\n            }\r\n        });\r\n        if (me.isPageRefreshed()) {\r\n            me.ready();\r\n            if (me.options && me.options.videoGreetEnabled) {\r\n                me.postMessage({\r\n                    event: 'videogreet-gif-file-loaded',\r\n                    data: {\r\n                        imageUrl: me.options.videoGreet.animatedImageUrl\r\n                    }\r\n                });\r\n            }\r\n        } else {\r\n            const preChatDuration =\r\n                me.options && me.options.videoGreetEnabled\r\n                    ? 1000\r\n                    : me.options.preChat.preChatLoadTimeout * 1000;\r\n            //setTimeout(() => {\r\n            me.ready();\r\n            //}, preChatDuration);\r\n        }\r\n        me.messageArray = [];\r\n    }\r\n\r\n    ready() {\r\n        super.ready();\r\n        const me = this;\r\n        me.create();\r\n        me.templateRenderer.hideTypingIndicator();\r\n        me.subscribe('new-pre-chat-message-arriving', (args) => {\r\n            me.templateRenderer.showTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, (args) => {\r\n            me.templateRenderer.hideTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnChatJoined, (args) => {\r\n            // CHAT-6280-Handle PreChat hits, subscribed onChatJoined method from chatroom-v3.js\r\n        });\r\n        me.subscribe('videogreet-gif-file-loaded', (data) => {\r\n            if (data.imageUrl) {\r\n                const image = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n                image.classList.add('video_greet_animated_gif');\r\n                image.style.backgroundImage = `url('${data.imageUrl}')`;\r\n            }\r\n        });\r\n        me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, (args) => {\r\n            me.templateRenderer.hideTypingIndicator();\r\n        });\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnChatJoined, (args) => {\r\n            // CHAT-6280-Handle PreChat hits, subscribed onChatJoined method from chatroom-v3.js\r\n        });\r\n\r\n        /* messenger is taking instance of PreChatMessageHandler with few important arguments\r\n         * */\r\n        me.messenger = new PreChatMessageHandler( // encapsulated message handler for PreChat\r\n            Object.assign(me.options, {\r\n                context: me.DOM,\r\n                prechatTemplate: preChatTemplate({\r\n\r\n                }),\r\n                prechatModel: me.options.preChat\r\n            })\r\n        );\r\n    }\r\n\r\n    create() {\r\n        super.create();\r\n        const me = this;\r\n        me.view = new WidgetView({\r\n            dom: this.DOM,\r\n            identifier: WidgetTypes.PreChat,\r\n            templates: [\r\n                {\r\n                    key: WidgetStates.ShownMaximized,\r\n                    tpl: preChatTemplate({\r\n                        title: 'My Webpage',\r\n                    }),\r\n                    model: me.options.preChat,\r\n                    async afterRender(tpl) {\r\n                        me.messagesContainer = me.DOM.getElementById('apexchat_prechat_message');\r\n\r\n                        me.templateRenderer.showAgentName();\r\n                        const handleQuestionTypeResponse = async (res) => {\r\n                            const module = await import(/* webpackChunkName: \"handlePrechatQuestionType\" */ './handlePrechatQuestionType')\r\n                            const handlePrechatQuestionType = module.default;\r\n                            handlePrechatQuestionType(me, res.res || res);\r\n                        };\r\n                        var message = me.options.preChat.preChatMessages[0];\r\n                        if (!me.QTRendererExt) {\r\n                            const module = await import(/* webpackChunkName: \"questionTypeRendererExtension\" */ '../questiontypes/QuestionTypeRendererExtension')\r\n                            const QuestionTypeRendererExtentions = module.default;\r\n                            me.QTRendererExt = new QuestionTypeRendererExtentions();\r\n                            await me.QTRendererExt.initComponent(\r\n                                Object.assign(me.options.preChat, {\r\n                                    isUpdateSupported: false,\r\n                                    context: me.DOM,\r\n                                    messagesContainer: me.messagesContainer,\r\n                                    responseCallback: handleQuestionTypeResponse,\r\n                                    enableFullTextLogic: true,\r\n                                    widgetType: WidgetTypes.PreChat,\r\n                                    countryCode: me.options.countryCode\r\n                                })\r\n                            );\r\n                        }\r\n\r\n                        const isPreChatMaximized =\r\n                            me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                            WidgetStates.ShownMaximized;\r\n                        // JIRA_7493 & 7477 ChatId Null issue\r\n                        me.options.chatId = me.options.chatId || me.getChatId();\r\n                        if (\r\n                            me.isChatActive() &&\r\n                            me.isPageRefreshed() &&\r\n                            isPreChatMaximized &&\r\n                            me.options.chatId\r\n                        ) {\r\n                            import(/* webpackChunkName: \"liveChatRoom\" */ '../core/LiveChatRoom').then((module) => {\r\n                                const LiveChatRoom = module.default;\r\n                                // Creating ChatRoom object for sending the prechat Agent Script's replies to dashboard via websync.\r\n                                me.prechatRoom = new LiveChatRoom(\r\n                                    Object.assign(me.options, me.options.model)\r\n                                );\r\n\r\n                                // We don't need to subscribe this channel if exit-popup is in maximize state and user refresh the page,\r\n                                // if we do that the last message of the user will show as a duplicate message on exit-popup\r\n                                me.prechatRoom.subscribeToChatChannel(me.options.chatId);\r\n                                let participants = ApexChat.localStorageAPI.Get(\r\n                                    'livechat_chat_participants'\r\n                                );\r\n                                if (participants) {\r\n                                    participants = JSON.parse(participants);\r\n                                    me.onParticipantsChanged(participants);\r\n                                }\r\n                            });\r\n                        }\r\n                        // pasre/apply pre chat theme setting\r\n                        me.skin = JSON.parse(me.options.preChat.preChatThemeSetting);\r\n                        if (!me.skin) {\r\n                            me.skin = me.DEFAULT_PRECHAT_CONFIG;\r\n                        }\r\n                        me.handleADA(\r\n                            me.DOM.querySelector('#apexchat_prechat_close_message_popup'),\r\n                            async (e) => {\r\n                                await me.preChatCloseMessagePopup(me, e);\r\n                            }\r\n                        );\r\n                        me.handleADA(\r\n                            me.DOM.querySelector('#apexchat_prechat_rd_close_btn_icon'),\r\n                            async (e) => {\r\n                                await me.preChatCloseMessagePopup(me, e);\r\n                            }\r\n                        );\r\n                        // me.handleADA(\r\n                        //     me.$('#apexchat_prechat_rd_close_btn_icon', me.DOM)[0],\r\n                        //     (e) => {\r\n                        //         me.closeMessagePopup(e);\r\n                        //     }\r\n                        // );\r\n\r\n\r\n                        me.options.handlerImageUrl = AgentImageHandler(me.options.handlerImageUrl)\r\n\r\n                        // if the user name has a space then we need to enclose the image URL in single quote.\r\n                        me.skin.handlerImageUrl = `${AgentImageHandler(me.options.handlerImageUrl)}`;\r\n                        const rdThemeSettings =\r\n                            me.options && me.options.rdThemeSettings\r\n                                ? ApexChat.TryParse(me.options.rdThemeSettings)\r\n                                : null;\r\n                        let skinJson = {\r\n                            container: '',\r\n                            preChat: me.skin\r\n                        };\r\n                        skinJson.rdThemeSettings = rdThemeSettings;\r\n                        /* Branding - PreChat */\r\n                        const brandingInfo = skinJson.rdThemeSettings.branding || {};\r\n                        if (brandingInfo.brandingIsEnabled) {\r\n                            var branding = new Branding()\r\n                            skinJson.global = { branding: brandingInfo };\r\n                            branding.init({\r\n                                widget: BrandingWidget.RD_PreChat,\r\n                                brandConfig: skinJson\r\n                            })\r\n                            skinJson = branding.getBrandedConfig();\r\n                        }\r\n                        setPrechatStyles(me.DOM, skinJson);\r\n                        addStyleTextInIframe(\r\n                            me.options.invitationWidgetStyleCustom,\r\n                            'apexchat_custom_fontAwesome',\r\n                            undefined,\r\n                            me.DOM\r\n                        );\r\n\r\n                        // // set UI configuration\r\n                        // Utils.fontsLoaded({\r\n                        //     fontName: 'Avenir',\r\n                        //     context: me.DOM,\r\n                        //     window: me.iFrameWindow,\r\n                        //     onSuccess() {\r\n                        //         me.UIConfiguration();\r\n                        //     }\r\n                        // });\r\n\r\n                        me.UIConfiguration().then(() => {\r\n                            if (me.DOM && me.DOM.getElementById('apexchat_prechat_chat_icon')) {\r\n                                let backgroundImage = getStyle(\r\n                                    me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                                    'background-image'\r\n                                );\r\n                                if (backgroundImage && backgroundImage.indexOf('.png') === -1) {\r\n                                    me.DOM.querySelector('#apexchat_prechat_main_bg').classList.add(\r\n                                        'apexchat_css_background_transparent'\r\n                                    );\r\n                                }\r\n                            }\r\n                        });\r\n                        //await me.UIConfiguration();\r\n\r\n\r\n                        // hideElement(\r\n                        //     me.DOM.getElementById('apexchat_prechat_message_popup')\r\n                        // ); // Hide the initial popup\r\n\r\n                        // CHAT_8288 - Remove white background for all image extension and added for .png only\r\n\r\n                    }\r\n                }\r\n            ],\r\n            initialState: WidgetStates.ShownMaximized\r\n        });\r\n    }\r\n\r\n    postPreChatMessages(res) {\r\n        const me = this;\r\n        // We need to prevent multiple posting of same ChatLogID, created an array and saving the chatlogId\r\n        me.postedPreChatMessagesArray = me.postedPreChatMessagesArray || [];\r\n        // if the chatlogId is already being posted, preventing it to repost which was making text appear twice in dashboard\r\n        if (\r\n            res.chatLogId &&\r\n            me.postedPreChatMessagesArray.indexOf(res.chatLogId) !== -1 &&\r\n            !(res.questionType != ScriptsQuestionType.Text)\r\n        ) {\r\n            return false;\r\n        }\r\n        // saving chatlogId is array\r\n        // check checklogid exists or not\r\n        if (res.chatLogId && me.postedPreChatMessagesArray.indexOf(res.chatLogId) !== -1) {\r\n            me.postedPreChatMessagesArray.push(res.chatLogId);\r\n        }\r\n        me.postMessage({\r\n            event: WidgetTypes.PreChat + WidgetStates.MessageSent,\r\n            data: res\r\n        });\r\n        const pubSub = new PubSub();\r\n        const domRendered = pubSub.allSubscriptions()[WidgetTypes.DOMUIController]; // DOM has not opened?\r\n        // We only need to send the PreChat Agent Script's replies to dashboard via 'prechatRoom' object until DOM appeared.\r\n        me.startChatFromPreChat(); /* <--CHAT-6961 - Open Chat window, no need to continue mapping on prechat */\r\n        if (!domRendered) {\r\n            me.prechatRoom.setWebSyncClient();\r\n            me.prechatRoom.publishQuestionTypeResponse(res);\r\n            // Set the visitor selection of question type\r\n            res.visitorSelectedOptions = res.answers;\r\n            res.questionType = me.QTRendererExt.questionTypeRenderer.renderer.model.questionType;\r\n            res.questionTypeDisplayListForVisitor =\r\n                me.QTRendererExt.questionTypeRenderer.renderer.model.questionTypeDisplayListForVisitor;\r\n            res.id = res.chatLogId;\r\n\r\n            res.visitorScriptAnswer = res.answers;\r\n            res.visitorResponseStatus = res.isSkipped\r\n                ? ScriptVisitorResponseStatus.Skipped\r\n                : ScriptVisitorResponseStatus.Answered;\r\n            me.QTRendererExt.questionTypeRenderer.setVisitorSelection(res);\r\n            me.prechatRoom.sendMessage({\r\n                chatMsg: res.msgText,\r\n                questionTypeChatLogIdToBeUpdated: res.questionTypeChatLogIdToBeUpdated\r\n            });\r\n        }\r\n    }\r\n\r\n    isChatAlreadyStartedFromPreChat() {\r\n        // ref. CHAT-4589\r\n        const lastDOMState = this.state.getStateValue(WidgetTypes.DOM);\r\n        const currentPreChatState = this.getCurrentState();\r\n        // the following condition ensures that:\r\n        return (\r\n            this.isChatInProgress() && // 1. Chat was started on PreChat or PreChatMessage Click\r\n            lastDOMState == WidgetStates.ShownMinimized && // 2. Then DOM was minimized\r\n            currentPreChatState == WidgetStates.ShownMaximized\r\n        ); // 3. and PreChat has appeared back in Max/default state\r\n    }\r\n\r\n    startChatFromPreChat(e, config) {\r\n        const me = this;\r\n\r\n        // is there a srcElement passed and it has a data attribute named shouldStartChat with value = false? return.\r\n        if (\r\n            (config && !config.srcElement) ||\r\n            (config && config.srcElement && !config.srcElement.getAttribute('data-should-start-chat'))\r\n        ) {\r\n            return false;\r\n        }\r\n        // me.postMessage({ event: WidgetTypes.PreChat + WidgetStates.Clicked, data: {} });\r\n        // me.initiatedBy = 'PreChat';\r\n        me.state.changeState({\r\n            toState: WidgetStates.Clicked,\r\n            value: { initiatedBy: 'PreChat' }\r\n        });\r\n        if (me.isWindowedStarted() || me.options.chatMode == ChatMode.Windowed) {\r\n            me.options.chatInitiatedBy = 'PreChat';\r\n            me.startWindowedChat(\r\n                Object.assign(me.options, {\r\n                    shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n                    FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n                })\r\n            ); // pass parameter as a querystring\r\n        }\r\n        me.closePreChatUI();\r\n    }\r\n\r\n    closePreChatUI() {\r\n        const me = this;\r\n        ApexChat.preChatElement = null;\r\n        // when closing prechat msg IFrame should resize.\r\n        me.postMessage({\r\n            event: 'prechat-auto-resizing',\r\n            data: {\r\n                isResetIframe: true,\r\n                isSingleMsg: true,\r\n                hideCloseButton: true // we need to hide close button\r\n            }\r\n        });\r\n    }\r\n\r\n    async UIConfiguration() {\r\n        const me = this;\r\n        const position = me.options.preChat.preChatPosition;\r\n        // get width/height of prechat object without popup message\r\n        const el = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n        if (el) {\r\n            me.iconWidth = (el.offsetWidth ? el.offsetWidth : 80) + 30;\r\n            me.iconHeight =\r\n                (el.offsetHeight ? el.offsetHeight : 80) +\r\n                (me.skin.outerObject.hideOuterObject ? 0 : 20);\r\n            ApexChat.PreChatIconDimensions = {\r\n                Width: me.iconWidth,\r\n                Height: me.iconHeight\r\n            };\r\n        }\r\n\r\n        me.templateRenderer.hideMessagePopup();\r\n        // apply css class to prechat object base on position\r\n        me.applyCssClass(position);\r\n        if (!me.isVideoGreetMax) {\r\n            // check video greet maximize\r\n            // notify iframe for resize\r\n            me.postMessage({\r\n                event: 'prechat-size',\r\n                data: {\r\n                    width: me.iconWidth,\r\n                    height: me.iconHeight,\r\n                    onCreateSizing: true,\r\n                    addValue: me.templateRenderer.heightPosition\r\n                }\r\n            });\r\n        }\r\n        if (!me.isChatInProgress()) {\r\n            // ref. CHAT-4589: we should stop pre-chat message popups on susequent page reloads\r\n            if (me.options && !me.options.preChat.disablePrechatPopup) {\r\n                await me.queueAutoMessaging();\r\n            }\r\n        }\r\n        const popupSelector = me.DOM.querySelector('#apexchat_prechat_close_message_popup')\r\n        // bind close button\r\n        if (me.options.isMobile) {\r\n            //me.$(popupSelector, me.DOM).show();\r\n            popupSelector.style.display = 'block';\r\n        }\r\n        popupSelector.addEventListener('click', async (e) => {\r\n            await me.preChatCloseMessagePopup(me, e);\r\n        })\r\n        me.DOM.querySelector('#apexchat_prechat_rd_close_btn_icon').addEventListener('click', async (e) => {\r\n            await me.preChatCloseMessagePopup(me, e);\r\n        });\r\n        //binding event on DOM because elements are not generated the time when this code runs\r\n        me.DOM.addEventListener('click', function (e) {\r\n            if (e.target.closest('.apexchat_mc_ata_list') || e.target.closest('.live_chat_scheduler_bg')) {\r\n                me.startChatFromPreChat(); // click on option DOM window open\r\n            }\r\n        });\r\n        me.eventSubscription();\r\n        // get icon object for start chat event binding default use inner object but if inner object is hide then use outer object\r\n        let startChatDiv = 'apexchat_prechat_chat_icon';\r\n        if (me.skin.innerObject.hideInnerObject) {\r\n            startChatDiv = 'apexchat_prechat_main_bg';\r\n        }\r\n        this.options.containerId = startChatDiv;\r\n\r\n        me.setClickCallToAction(startChatDiv, 'PreChat', {\r\n            shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n            FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n        }); // pass parameter to send via query string\r\n        const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n        const videGreetState = me.state.getStateValue(WidgetTypes.VideoGreetInvitation)\r\n        if ((domState == WidgetStates.ShownMinimized || domState == WidgetStates.Closed) && !me.isChatActive()) {\r\n            // when dom is minimized/closed and chat is inactive we need to show prechat widget\r\n            me.show();\r\n        } else if ((me.options && me.options.videoGreetEnabled && videGreetState === undefined) || (me.getCurrentState() == WidgetStates.Hidden && me.isChatActive())) {\r\n            me.hide();\r\n        } else {\r\n            // Stop to show the prechat initial messages and hide the widget when chat started already.\r\n            if (domState == WidgetStates.ShownMaximized) {\r\n                me.resetMessageCounterCache();\r\n                me.options.preChat.preChatMessages = [];\r\n                me.hide();\r\n            } else {\r\n                me.show();\r\n            }\r\n        }\r\n    }\r\n\r\n    async preChatCloseMessagePopup(me, e) {\r\n        const module = await import(/* webpackChunkName: \"preChatCloseMessagePopup\" */ './preChatCloseMessagePopup')\r\n        const preChatCloseMessagePopup = module.default;\r\n        preChatCloseMessagePopup(me, e);\r\n    }\r\n\r\n    eventSubscription() {\r\n        const me = this;\r\n        const hideIt = function () {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            if (me.options.chatMode == ChatMode.DOM) {\r\n                // do not hide for iphone.\r\n                // in case of hiding, the dom is not reading some defined values\r\n                // CHAT-6151\r\n                if (me.options.isMobile && /iPad|iPhone|iPod/.test(navigator.userAgent)) {\r\n                    // reset message counter\r\n                    // this is a hack for the release\r\n                    // mahad will come up with better solution for this later.\r\n                    me.pipeMessageHandler.reset(); // stop all processing of pipe messages if its running for iphone\r\n                    me.resetMessageCounterCache();\r\n                    me.templateRenderer.hideMessagePopup();\r\n                    me.hide();\r\n                    return;\r\n                }\r\n                me.hide();\r\n                me.closePreChatUI(); // CHAT-7155 - Closing PreChat UI When opening DOM for context resolving issues.\r\n            } else {\r\n                window.clearTimeout(me.messageTimeout);\r\n                me.resetMessageCounterCache();\r\n                me.templateRenderer.hideMessagePopup();\r\n            }\r\n        };\r\n        const chatStartedFromExitPopup = function () {\r\n            me.hide();\r\n        };\r\n        const chatStartedFromPrechat = function () {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            // CHAT-6794 // need to remove the last stored mapped question because another parent question has appeared.\r\n            ApexChat.storageAPI.Remove(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE);\r\n            // Show Windowed Widget instead DOM, when Windowed chat already started\r\n            if (me.options.chatMode === ChatMode.DOM) {\r\n                me.closePreChatUI();\r\n                hideIt();\r\n            }\r\n        };\r\n        const cleanUp = function () {\r\n            // JIRA_6472 - Greeting was not appearing on reinitializing\r\n            // summary: Removing the PreChat Message Sent helped the greeting to appear it again.\r\n            ApexChat.storageAPI.Remove(TempCache.PreChat_Message_Sent);\r\n        };\r\n        const showIt = function () {\r\n            const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n            if (domState == WidgetStates.ShownMaximized) {\r\n                return;\r\n            }\r\n            me.show();\r\n        };\r\n        // subscribe for chat Message and typing indicator when chat mode has set to dom\r\n        if (me.options.chatMode == ChatMode.DOM) {\r\n            me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnMessageArrived, (args) => {\r\n                if (\r\n                    me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                    WidgetStates.ShownMaximized &&\r\n                    me.options.preChatMessageAnimation !== PreChatMessageAnimation.Default\r\n                ) {\r\n                    // specifically for Stacking and Mobile Stacking Animation, we dont need runAfter for that animation\r\n                    me.onMessageArrived(args.m, args.initialLoad, args.index); // BUG-CHAT-7457 Minimize PreChat for Stacking not working properly\r\n                } else {\r\n                    RunAfter(\r\n                        () => {\r\n                            me.onMessageArrived(args.m, args.initialLoad, args.index);\r\n                        },\r\n                        me.state.getStateValue(WidgetTypes.PreChat) ===\r\n                            WidgetStates.ShownMaximized\r\n                            ? 0\r\n                            : 1000\r\n                    );\r\n                }\r\n            });\r\n            me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnTypingArrived, (args) => {\r\n                me.onTypingArrived(args);\r\n            });\r\n\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.Closed, showIt);\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, showIt);\r\n        }\r\n        // subscribe for start chat event from any invitation\r\n        me.subscribe(\r\n            WidgetTypes.ExitPopup + WidgetStates.ShownMaximized,\r\n            chatStartedFromExitPopup\r\n        );\r\n        me.subscribe(WidgetTypes.ExitPopup + WidgetStates.Closed, showIt);\r\n        me.subscribe(WidgetTypes.DropDown + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Bar + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Tab + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.PreChat + WidgetStates.Clicked, chatStartedFromPrechat);\r\n        me.subscribe(\r\n            WidgetTypes.ChatRoom + ChatEvents.OnParticipantsChanged,\r\n            (participants) => {\r\n                me.onParticipantsChanged(participants);\r\n            }\r\n        );\r\n        me.subscribe(WidgetTypes.VideoGreetInvitation + WidgetStates.Closed, async () => {\r\n            me.postMessage({\r\n                event: 'videogreet-gif-file-loaded',\r\n                data: {\r\n                    imageUrl: me.options.videoGreet.animatedImageUrl\r\n                }\r\n            });\r\n            me.isVideoGreetMax = false;\r\n            me.isVideoGreet = true;\r\n            showIt();\r\n            await me.preChatCloseMessagePopup(me);\r\n        });\r\n        // When Chat Session Ends, On very next message from Visitor, an overlay mask for starting new chat appears,\r\n        // & visitor starts the chat at this point we need to delete few cookies for PreChat.\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnSendMessageFailure, cleanUp);\r\n    }\r\n\r\n    onParticipantsChanged(participants) {\r\n        const me = this;\r\n        ApexChat.localStorageAPI.Store('livechat_chat_participants', JSON.stringify(participants));\r\n        ApexChat.preChatMsgTemplate = null;\r\n        const image = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n        // get old url for comparison\r\n        const prevUrl = image.style.backgroundImage;\r\n        for (let i = 0; i < participants.length; i++) {\r\n            // change image if operator joins for the first time\r\n            if (\r\n                participants[i].userId > 0 &&\r\n                prevUrl != participants[i].handlerImageUrl &&\r\n                participants[i].handlerImageUrl\r\n            ) {\r\n                const imageUrl = AgentImageHandler(participants[i].handlerImageUrl);\r\n                image.style.backgroundImage = `url('${imageUrl}')`;\r\n            }\r\n        }\r\n    }\r\n\r\n    applyCssClass(position) {\r\n        // apply css classes base on pre chat position\r\n        const me = this;\r\n        // remove default classes\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_main_container'),\r\n            'apexchat_prechat_theme_margin'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_left_top'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x_right'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left_theme'\r\n        );\r\n        addClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x'\r\n        );\r\n\r\n        me.DOM.getElementById('apexchat_prechat_main_container').style.position = 'relative';\r\n        me.DOM.getElementById('apexchat_prechat_main_bg').style.position = 'fixed';\r\n        switch (position) {\r\n            case Position.Left:\r\n                me.templateRenderer.renderOnLeftPosition();\r\n                break;\r\n            case Position.Right:\r\n                me.templateRenderer.renderOnRightPosition();\r\n                break;\r\n        }\r\n    }\r\n    showMessagePopupAndPublishAutoResize() {\r\n        const me = this;\r\n        const ele = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n        const padding = 15; // increased 15px// CHAT-5979 [V3] Pre - chat with default animation is cutting of shadow on top.\r\n        ele.style.transition = 'opacity 0.3s, top 0.3s';\r\n        ele.style.opacity = 1\r\n        ele.style.display = \"block\"\r\n        ele.style.top = padding + 'px'\r\n        if (ele) {\r\n            // we need calculations here for placing msg popup with animation one over the other.\r\n            setTimeout(() => {\r\n                const calcCurrentMsgHeight = getHeightOfElement(ele);\r\n                console.log('popUpUI calcCurrentMsgHeight' + calcCurrentMsgHeight)\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: calcCurrentMsgHeight,\r\n                        isSingleMsg: true\r\n                    }\r\n                });\r\n            }, 50)\r\n        }\r\n    }\r\n    async autoMessageRendering(options) {\r\n        const me = this;\r\n        const { message } = options;\r\n        const { chatMsg } = options;\r\n        // as we are making Mock JSON for Pipe messaging, In case of Default Animation, we need to prevent the appending of content\r\n        if (me.options.preChatMessageAnimation === PreChatMessageAnimation.Default) {\r\n            if (message && message.messageType !== PreChatMessageType.plain_Text) {\r\n                message.dontAppendExisitngContent = true;\r\n            }\r\n            if (chatMsg && chatMsg.messageType !== PreChatMessageType.plain_Text) {\r\n                chatMsg.dontAppendExisitngContent = true;\r\n            }\r\n        }\r\n        const { index } = options;\r\n        // check message type is script message or plain message\r\n        if (\r\n            (index == -1 && chatMsg) ||\r\n            (message &&\r\n                message.messageType == PreChatMessageType.agent_Script &&\r\n                message.agentScript)\r\n        ) {\r\n            const questionType = chatMsg ? chatMsg.questionType : message.questionType;\r\n            me.messagePopupUI.render(chatMsg || message);\r\n            me.messagePopupUI.clear();\r\n            await me.renderScriptMessage(chatMsg || message.agentScript);\r\n            me.messagePopupUI.questionTypeUIConfiguration(questionType);\r\n        } else {\r\n            // create model for message logging\r\n            const messageLog = {};\r\n            messageLog.visitorId =\r\n                me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n            messageLog.visitorId |= 0;\r\n            messageLog.text = message.message;\r\n            messageLog.sourceType = SourceType.PreChat;\r\n            await me.logMessageOnServer(messageLog);\r\n            // render plain text message\r\n            me.messagePopupUI.render(message);\r\n        }\r\n        me.showMessagePopupAndPublishAutoResize();\r\n        // check message is prechat or chat flow\r\n        if (\r\n            !options.isPipedMessage &&\r\n            message &&\r\n            message.questionType == ScriptsQuestionType.None\r\n        ) {\r\n            await me.queueNextMessage(index + 1, message.duration * 1000);\r\n        }\r\n        if (options.cb) {\r\n            options.cb();\r\n        }\r\n    }\r\n\r\n    async displayMessagePopup(index, isPreChatMessage, chatMsg) {\r\n        const me = this;\r\n        logIt('displayMessagePopup')\r\n        if (me.isWindowedStarted()) {\r\n            return; // no pop message if Windowed has started\r\n        }\r\n        // if chat started from prechat and chatmsg is undefined and isPreChatMessage true appears thats means its a prechat messages appearing so we dont need it to show because chat has already been started\r\n        // Also, on windowed mode if chat started then we dont need to show popup while windowed mode is on.\r\n        if (!chatMsg && me.isChatStartedFromPreChat && isPreChatMessage) {\r\n            me.templateRenderer.hideTypingIndicator();\r\n            return;\r\n        }\r\n        const isFromHistory = chatMsg && chatMsg.isFromHistory;\r\n        const preChatMsg = me.options.preChat.preChatMessages[index];\r\n        // CHAT-7226  Next Mapped Question Logic Change\r\n        // as option property removed from backend now we explicity add option property to our msg.options object,\r\n        // because all QT UI depend upon that property.\r\n        if (\r\n            preChatMsg &&\r\n            preChatMsg.questionType != ScriptsQuestionType.None &&\r\n            preChatMsg.agentScript &&\r\n            preChatMsg.agentScript.options\r\n        ) {\r\n            preChatMsg.agentScript.options = addOptionProperty(\r\n                preChatMsg.agentScript.options\r\n            );\r\n        }\r\n        // increase and display message counter\r\n        // JIRA_4241 - in case of Last PreChatMessage no need to add counter!\r\n        if (\r\n            me.options.preChat.preChatMessages[index] &&\r\n            !me.options.preChat.preChatMessages[index].isLastPreChatMessage &&\r\n            !isFromHistory\r\n        ) {\r\n            const questionTypeId = ApexChat.storageAPI.Get('questionTypeId'); // check if question exists\r\n            questionTypeId &&\r\n                questionTypeId == me.options.preChat.preChatMessages[index].agentScriptAnswerId\r\n                ? me.setMessageCounterCache(0)\r\n                : me.setMessageCounterCache(1);\r\n        }\r\n        me.messagePopupUI = me.templateRenderer.popupUI(me.options.isPreChatRoundedTheme);\r\n        me.messagePopupUI.setMessageTemplate();\r\n        me.displayMessageCounter();\r\n        me.isPreChatMessage = isPreChatMessage;\r\n        me.agentScriptAnswerId = 0;\r\n        me.allowBackgroundClick = true;\r\n        /// Wait for the flag/setting called “re-show after” which wipes the cookies after X amount of minutes and will treat them as a new visitor\r\n        me.prechatStartedTimeout = window.setTimeout(() => {\r\n            ApexChat.storageAPI.StoreTemp('livechat_prechat_started', false);\r\n        }, me.options.reShowIntervalMinutes * 60 * 1000);\r\n        // checking message type is prechat message or chat message\r\n        if (isPreChatMessage && !me.isChatStartedFromPreChat) {\r\n            // get prechat message\r\n            var message = me.options.preChat.preChatMessages[index];\r\n            if (message) {\r\n                message.message = parseTemplate(\r\n                    removeTextFollowedByColon(message.message),\r\n                    me.options\r\n                );\r\n            }\r\n            message.text = message.text || message.message;\r\n            const msgObject = {\r\n                m: message.agentScript || message\r\n            };\r\n\r\n            if (me.pipeMessageHandler.isValidPipedMessage(msgObject)) {\r\n                me.hideMessageCounter(); // Hide counter in case of Pipe messages\r\n                msgObject.isSplitMessage = true; // if message is piped define isSplitMessage to true\r\n                // CHAT-7351- Split Message send as a one message on server.\r\n                // in below logic we just send a pipe message as one message to server\r\n                const messageLog = {};\r\n                // create model for message logging\r\n                messageLog.visitorId =\r\n                    me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n                messageLog.text = removeTextFollowedByColon(msgObject.m.text);\r\n                messageLog.scriptAnswerId = msgObject.m.id;\r\n                messageLog.questionType = msgObject.m.questionType;\r\n                messageLog.isNextQuestionMapped = msgObject.m.isNextQuestionMapped;\r\n                messageLog.visitorResponseType = msgObject.m.visitorResponseType;\r\n                messageLog.options = msgObject.m.options;\r\n                messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n                messageLog.questionTypeDisplayListForVisitor = msgObject.m.displayListForVisitor;\r\n                messageLog.sourceType = SourceType.PreChat;\r\n                messageLog.agentScriptDocuments = msgObject.m.isDocument && msgObject.m.agentScriptDocuments ? JSON.stringify(msgObject.m.agentScriptDocuments) : '';\r\n                messageLog.isDocument = msgObject.m.isDocument;\r\n                messageLog.isSmsTransfer = msgObject.m.isSmsTransfer || message.isSmsTransfer;\r\n                await me.logMessageOnServer(messageLog); // logging message to server\r\n                me.pipeMessageHandler.startPolling({\r\n                    messageDisplayDuration:\r\n                        message.duration > 100 ? message.duration : message.duration * 1000, // detecting either Its Seconds or Milliseconds\r\n                    init() {\r\n                        me.onTypingArrived({ indicator: true });\r\n                    },\r\n                    async startPollingCallback(m) {\r\n                        m.message = m.text;\r\n                        await me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true\r\n                        });\r\n                        // In Piped messages the message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: me.DOM.querySelector('.apexchat_prechat_message_bubble'),\r\n                            shouldStartChat\r\n                        });\r\n                    },\r\n                    async lastPollingCallback(args) {\r\n                        me.onTypingArrived({ indicator: false });\r\n                        const { m } = args;\r\n                        m.message = m.text;\r\n                        await me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true,\r\n                            cb: args.cb\r\n                        });\r\n                        // In Piped messages the last message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: me.DOM.querySelector('.apexchat_prechat_message_bubble'),\r\n                            shouldStartChat\r\n                        });\r\n                    }\r\n                });\r\n                return;\r\n            } else {\r\n                me.autoMessageRendering({\r\n                    message,\r\n                    chatMsg,\r\n                    index\r\n                });\r\n            }\r\n            // checking chatroom msg is script message aur text message\r\n        } else if (\r\n            chatMsg.scriptAnswerId > 0 &&\r\n            chatMsg.questionType != ScriptsQuestionType.None &&\r\n            chatMsg.visitorResponseStatus == ScriptVisitorResponseStatus.UnAnswered\r\n        ) {\r\n            logIt(chatMsg);\r\n            me.agentScriptAnswerId = -1;\r\n            chatMsg.dontAppendExisitngContent = true; // we need detection here for QT is from Dashboard to handle animation.\r\n            me.messagePopupUI.clear();\r\n            me.messagePopupUI.render(chatMsg);\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                chatMsg,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n            me.messagePopupUI.questionTypeUIConfiguration(chatMsg.questionType);\r\n        } else {\r\n            me.messagePopupUI.render(chatMsg);\r\n        }\r\n        // me.setAllowBackgroundClick();\r\n\r\n        me.showMessagePopup(!me.options.isPreChatRoundedTheme, chatMsg || message);\r\n    }\r\n\r\n    endChat(m) {\r\n        const me = this;\r\n        me.resetMessageCounterCache();\r\n    }\r\n\r\n    async queueAutoMessaging() {\r\n        const me = this;\r\n        if (me.options.preChat.preChatMessages.length > 0) {\r\n            let lastPreChatPopoutMessage = me.getLastMessageCache();\r\n            if (!lastPreChatPopoutMessage) {\r\n                // It means the next message is first to be display\r\n                lastPreChatPopoutMessage = {\r\n                    index: 0,\r\n                    duration: me.options.preChat.preChatFirstMessageTimeout\r\n                        ? 1000 * me.options.preChat.preChatFirstMessageTimeout\r\n                        : 1000\r\n                };\r\n            } else {\r\n                me.setMessageCounterCache(-1);\r\n            }\r\n            // set online agent always\r\n            const roundedMessagePopup = me.DOM.getElementsByClassName('apexchat_prechat_message_bubble');\r\n            // .$(me.DOM.getElementById('apexchat_prechat_message_popup_container'))\r\n            // .find('.apexchat_prechat_message_bubble');\r\n            if (roundedMessagePopup.length > 0) {\r\n                me.templateRenderer.renderer.showOnlineAgentTag();\r\n            }\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: if mapped question has appeared, in case of refresh it should appear again instead of parent question\r\n            const hasMappedQuestionAppeared = storageAPIExists(\r\n                TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE\r\n            );\r\n            let lastMappedQuestion;\r\n            if (hasMappedQuestionAppeared) {\r\n                lastMappedQuestion = JSON.parse(\r\n                    getStorageAPIValue(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE)\r\n                );\r\n            }\r\n            await me.queueNextMessage(\r\n                lastPreChatPopoutMessage.index,\r\n                lastPreChatPopoutMessage.duration,\r\n                lastMappedQuestion\r\n            );\r\n        }\r\n    }\r\n\r\n    async queueNextMessage(index, duration, lastMappedQuestion) {\r\n        // show next message if available\r\n        const me = this;\r\n        if (me.options.preChat.preChatMessages.length == index) {\r\n            return;\r\n        }\r\n        if (index < 0) {\r\n            // Do not show the next message if somebody close the message and then refresh the page\r\n            // In message close event we are setting the index of the last message = -1\r\n            return;\r\n        }\r\n        me.postMessage({ event: 'new-pre-chat-message-arriving' });\r\n        if (me.options.preChat.preChatMessages.length > index) {\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: Once a mapped question appears and the visitor decides to refresh the page, rather than the parent question appearing, the visitor will now see the mapped question.\r\n            // lastMappedQuestion: Its only for Predefined messages.\r\n            // it will be always 'NULL' in case of running Chat session,\r\n            // It could be 'Object' only if the last prechat msg was not Parent Question.\r\n            //me.messageTimeout = window.setTimeout(() => {\r\n            await me.displayMessagePopup(index, true, lastMappedQuestion);\r\n            // }, duration);\r\n        }\r\n        // summary: isPlainText is the plain text when user adds plain text from edit profile not agent scripted plain text.\r\n        const isPlainText =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].messageType ==\r\n            PreChatMessageType.plain_Text;\r\n        // isAgentScript means its agent script.\r\n        const isAgentScript =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].messageType ==\r\n            PreChatMessageType.agent_Script;\r\n        // isQuestionType and None means Plain Text.\r\n        const isQTNone =\r\n            me.options.preChat.preChatMessages[index - 1] &&\r\n            me.options.preChat.preChatMessages[index - 1].questionType ==\r\n            ScriptsQuestionType.None;\r\n        // JIRA_4241 - Checking that Prechat message is Last, Plain Text and prevent multi-rendering.\r\n        if (\r\n            me.options.preChat.preChatMessages.length == index && // To Make sure Last PreChat Msg\r\n            (isPlainText || (isAgentScript && isQTNone)) &&\r\n            !me.options.preChat.preChatMessages[index - 1].isLastPreChatMessage\r\n        ) {\r\n            // prevent multi-rendering\r\n            me.options.preChat.preChatMessages[index - 1].isLastPreChatMessage = true;\r\n            //me.messageTimeout = window.setTimeout(() => {\r\n            await me.displayMessagePopup(index - 1, true);\r\n            me.showMessagePopupAndPublishAutoResize()\r\n            //}, duration);\r\n            return;\r\n        }\r\n        me.setLastMessageCache(index, duration);\r\n    }\r\n\r\n    bindPopupForStartingChat(options) {\r\n        const me = this;\r\n        const { popupSelector } = options;\r\n        const { message } = options;\r\n        var popupSelectorElement = popupSelector;\r\n        if (popupSelectorElement) {\r\n            popupSelectorElement.setAttribute('data-should-start-chat', options.shouldStartChat);\r\n            //me.$(popupSelector, me.DOM).data('shouldStartChat', options.shouldStartChat);\r\n            popupSelectorElement.addEventListener('click', function (e) {\r\n                // if (e.target.matches('.startchat')) {\r\n                me.startChatFromPreChat(e, {\r\n                    srcElement: this,\r\n                    message\r\n                });\r\n                //}\r\n            });\r\n            me.handleADA(\r\n                popupSelectorElement,\r\n                me.startChatFromPreChat.bind2(this, {\r\n                    srcElement: popupSelectorElement,\r\n                    message\r\n                })\r\n            );\r\n        }\r\n\r\n    }\r\n\r\n    // As we have Rounded Prechat Theme, so the old prechat theme we are calling Classical PreChat\r\n    showMessagePopup(isPreChatForClassicalTheme, message) {\r\n        // Default OR Classical\r\n        const me = this;\r\n        // we need different popupSelector for both Classical and Rounded Theme\r\n        const popupSelector = isPreChatForClassicalTheme\r\n            ? '#apexchat_prechat_message_popup'\r\n            : '.apexchat_prechat_message_bubble';\r\n        // if question type is none then it return true and store in data attribute\r\n        const isQTText =\r\n            (message && message.questionType === ScriptsQuestionType.None) ||\r\n            message.questionType === ScriptsQuestionType.Time ||\r\n            message.questionType === ScriptsQuestionType.TimeCalendar ||\r\n            message.questionType === ScriptsQuestionType.CalendarDate;\r\n        const popupMessageElement = me.DOM.querySelector(popupSelector);\r\n        popupMessageElement.setAttribute('data-should-start-chat', isQTText);\r\n        me.setAllowBackgroundClick(message.questionType)\r\n        if (me.allowBackgroundClick) {\r\n            me.bindPopupForStartingChat({\r\n                shouldStartChat: isQTText,\r\n                popupSelector: popupMessageElement,\r\n                message\r\n            });\r\n        } else {\r\n            // var clonedElement = popupMessageElement.cloneNode(true);\r\n            // popupMessageElement.parentNode.replaceChild(clonedElement, popupMessageElement);\r\n            //me.$(popupSelector, me.DOM).unbind('click');\r\n        }\r\n        // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n        me.DOM.getElementById('apexchat_prechat_main_container').style.width = `${me.iconWidth + 265\r\n            }px`;\r\n        // update UI object\r\n        const el = me.DOM.getElementById('apexchat_prechat_message_popup');\r\n        const position = me.options.preChat.preChatPosition;\r\n        el.style.display = 'inline-block';\r\n        me.templateRenderer.animateMessagePopup(el, position);\r\n        // el.style.width = messagePopupWidth;\r\n        me.DOM.getElementById('apexchat_prechat_message_div').style.display = 'block';\r\n        // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n        // resize iframe\r\n        me.postMessage({\r\n            event: 'prechat-size',\r\n            data: {\r\n                width: me.iconWidth + me.templateRenderer.widgetWidth,\r\n                height: me.iconHeight > el.offsetHeight ? me.iconHeight + 10 : el.offsetHeight + 20,\r\n                addValue: me.templateRenderer.heightPosition\r\n            }\r\n        });\r\n        me.templateRenderer.hideTypingIndicator();\r\n\r\n    }\r\n\r\n    async renderScriptMessage(message) {\r\n        const me = this;\r\n        logIt('renderScriptMessage' + message.text)\r\n        me.options.preChat.language = me.options.language || 'eng';\r\n        const messageLog = {};\r\n        message.text = removeTextFollowedByColon(message.text);\r\n        me.agentScriptAnswerId = message.id;\r\n        // create model for message logging\r\n        messageLog.visitorId =\r\n            me.options.visitorId || getCookieValue('livechat_visitor_id') || 0;\r\n        messageLog.text = message.text;\r\n        messageLog.scriptAnswerId = message.id;\r\n        messageLog.questionType = message.questionType;\r\n        messageLog.isNextQuestionMapped = message.isNextQuestionMapped;\r\n        messageLog.options = message.options;\r\n        messageLog.agentScriptDocuments = message.isDocument && message.agentScriptDocuments ? JSON.stringify(message.agentScriptDocuments) : '';\r\n        messageLog.isDocument = message.isDocument;\r\n        messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n        messageLog.visitorResponseType = message.visitorResponseType;\r\n        messageLog.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n        messageLog.isSplitMessage = message.isSplitMessage;\r\n        messageLog.sourceType = SourceType.PreChat;\r\n        messageLog.isSmsTransfer = message.isSmsTransfer;\r\n        await me.logMessageOnServer(messageLog);\r\n        if (message.questionType == ScriptsQuestionType.FullText) {\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                message,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n        } else if (message.questionType == ScriptsQuestionType.None && !message.agentScriptDocuments) {\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.text;\r\n        } else {\r\n            // render agent script message\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            message.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(message);\r\n            me.questionTypeUIConfiguration();\r\n        }\r\n        // here, we make sure we grab the messages which have been shown\r\n        // while prechat is displayed/not hidden\r\n        const m = message;\r\n        const currentPreChatState = me.getCurrentState();\r\n        m.isShown = currentPreChatState === WidgetStates.ShownMaximized;\r\n        ApexChat.prechatMessagesDisplayed = ApexChat.prechatMessagesDisplayed || [];\r\n        if (m.isShown) {\r\n            ApexChat.prechatMessagesDisplayed.push(m);\r\n        }\r\n    }\r\n\r\n    setAllowBackgroundClick(questionType) {\r\n        const me = this;\r\n        if (\r\n            questionType >= 0 &&\r\n            questionType != ScriptsQuestionType.None &&\r\n            questionType != ScriptsQuestionType.Text &&\r\n            questionType != ScriptsQuestionType.Time &&\r\n            questionType != ScriptsQuestionType.TimeCalendar &&\r\n            questionType != ScriptsQuestionType.CalendarDate\r\n        ) {\r\n            me.allowBackgroundClick = false;\r\n        }\r\n    }\r\n\r\n    questionTypeUIConfiguration(questionType) {\r\n        const me = this;\r\n        me.setAllowBackgroundClick(questionType);\r\n        //TODO\r\n        // ADACompliant.push(me.$('.apexchat_ada_compliance', me.DOM)).apply();\r\n        me.DOM.querySelector('.apexchat_question_type_close_button')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_click_instruction')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_participant_display_name')?.style.setProperty('display', 'none', 'important');\r\n        me.DOM.querySelector('#apexchat_participant_display_col')?.style.setProperty('display', 'none', 'important');\r\n    }\r\n\r\n    async logMessageOnServer(log) {\r\n        const me = this;\r\n        if (me.options.videoGreetEnabled) {\r\n            return;\r\n        }\r\n        if (localstorageAPIExists('livechat_prechat_msg_array')) {\r\n            me.messageArray = JSON.parse(localStorageAPIGet('livechat_prechat_msg_array'));\r\n        }\r\n        if (log.isSplitMessage) {\r\n            // if message is splitted message then we dont need to log on server because we already did it\r\n            return;\r\n        }\r\n        const preChatMsgObj = me.getDuplicatedObjectFromArray(me.messageArray, log.text, 'text');\r\n        if (preChatMsgObj) {\r\n            me.preChatMessageId = preChatMsgObj.id;\r\n            return; // duplicated message.\r\n        }\r\n        const url = `${GlobalVariables.ApexChatBaseUrl}api/prechat/messages`;\r\n        // encode just in case there are any HTML tags to avoid request failure due to CSRF\r\n        const encodedLog = encodeHTML(JSON.stringify(log));\r\n        const response = await fetch(url, {\r\n            headers: {\r\n                'Accept': 'application/json',\r\n                'Content-Type': 'application/json; charset=utf-8'\r\n            },\r\n            method: \"POST\",\r\n            body: encodedLog\r\n        })\r\n        const res = await response.json();\r\n        me.preChatMessageId = res.id;\r\n        me.messageArray.push({\r\n            id: me.preChatMessageId,\r\n            text: log.text\r\n        });\r\n        ApexChat.localStorageAPI.Store(\r\n            'livechat_prechat_msg_array',\r\n            JSON.stringify(me.messageArray)\r\n        );\r\n        me.setPreChatMessageIdsCache(me.preChatMessageId);\r\n    }\r\n\r\n    getDuplicatedObjectFromArray(array, msg, property) {\r\n        let i = array.length;\r\n        while (i--) {\r\n            if (array[i][property] === msg) {\r\n                return array[i];\r\n            }\r\n        }\r\n        return null;\r\n    }\r\n\r\n    setLastMessageCache(index, duration) {\r\n        const me = this;\r\n        const message = { index, duration };\r\n        Cookies.set(me.lastMessageStoreName, JSON.stringify(message));\r\n    }\r\n\r\n    getLastMessageCache() {\r\n        const me = this;\r\n        const message = Cookies.get(me.lastMessageStoreName);\r\n        return message ? JSON.parse(message) : null;\r\n    }\r\n\r\n    /**\r\n     * Set the message counter\r\n     * @param {value} counter value\r\n     */\r\n    setMessageCounterCache(value) {\r\n        const me = this;\r\n        const oldValue = me.getMessageCounterCache();\r\n        let newValue = oldValue + value;\r\n        if (newValue < 0) {\r\n            newValue = 0;\r\n        }\r\n        Cookies.set(me.messageCounterStoreName, newValue);\r\n    }\r\n\r\n    getMessageCounterCache() {\r\n        const me = this;\r\n        const counter = Cookies.get(me.messageCounterStoreName) || 0;\r\n        return parseInt(counter);\r\n    }\r\n\r\n    resetMessageCounterCache() {\r\n        const me = this;\r\n        Cookies.del(me.messageCounterStoreName);\r\n    }\r\n\r\n    setPreChatMessageCache(message) {\r\n        // store pre chat message data in local storage\r\n        const storeName = 'livechat_prechat_messages';\r\n        const storeData = Cookies.get(storeName);\r\n        let storeJson = JSON.parse(storeData);\r\n        if (!storeJson) {\r\n            storeJson = [];\r\n        }\r\n        storeJson.push(message);\r\n        Cookies.set(storeName, JSON.stringify(storeJson));\r\n    }\r\n\r\n    setPreChatMessageIdsCache(id) {\r\n        // store pre chat message data in local storage\r\n        const storeData = getCookieValue(TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE);\r\n        if (storeData) {\r\n            var storeJson = JSON.parse(storeData);\r\n        }\r\n        if (!storeJson) {\r\n            storeJson = [];\r\n        }\r\n        storeJson.push(id);\r\n        Cookies.set(\r\n            TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE,\r\n            stringify(storeJson)\r\n        );\r\n    }\r\n\r\n    displayMessageCounter() {\r\n        const me = this;\r\n        const messageCounter = me.getMessageCounterCache();\r\n        me.templateRenderer.displayMessageCounter(messageCounter);\r\n    }\r\n\r\n    hideMessageCounter() {\r\n        const me = this;\r\n        me.templateRenderer.hideMessageCounter();\r\n        me.templateRenderer.hideTalkBubbleIcon();\r\n    }\r\n\r\n    show() {\r\n        const me = this;\r\n        if (!me.isVideoGreetMax) {\r\n            // check video greet maximize\r\n            super.show();\r\n            this.maximize();\r\n        }\r\n        me.isVideoGreetMax = false;\r\n        // we dont need anymore to show last message from history because now we use delay on MessageArrived\r\n        // this.displayLastMessageFromHistory(); //when preChat widget appear after dom minimize,show last message on popup from cookie\r\n    }\r\n\r\n    // CHAT-7300 - Message not appearing when minimizing the preChat\r\n    // To Display Last Message from chat history\r\n    // async displayLastMessageFromHistory() {\r\n    //     const me = this;\r\n    //     const lastMessage = ApexChat.TryParse(Cookies.get('livechat_chat_lastmessage')); // get last message of chat from cookies\r\n    //     if (\r\n    //         lastMessage &&\r\n    //         lastMessage.questionType !== ScriptsQuestionType.None &&\r\n    //         (!me.lastMessageDisplayed ||\r\n    //             (me.lastMessageDisplayed && me.lastMessageDisplayed.id != lastMessage.id))\r\n    //     ) {\r\n    //         // check if message is question type and message is not appear before so show it\r\n    //         if (lastMessage.text.indexOf('||') > -1) {\r\n    //             // we are not handling pipe message here, as this is perfectly render by onMessageArrived\r\n    //             return;\r\n    //         }\r\n    //         if (lastMessage.options) {\r\n    //             lastMessage.options = addOptionProperty(lastMessage.options);\r\n    //         }\r\n    //         me.lastMessageDisplayed = lastMessage;\r\n    //         me.templateRenderer.showTypingIndicator();\r\n    //         //window.setTimeout(() => {\r\n    //         await me.displayMessagePopup(0, false, lastMessage);\r\n    //         //}, lastMessage.questionTypeDelaySeconds * 1000);\r\n    //     }\r\n    // }\r\n\r\n    hide() {\r\n        super.hide();\r\n        // resize iframe\r\n        this.postMessage(\r\n            {\r\n                event: WidgetTypes.PreChat + WidgetStates.Hidden,\r\n                data: {}\r\n            },\r\n            '*'\r\n        );\r\n        window.clearTimeout(this.messageTimeout);\r\n        this.pipeMessageHandler.reset(); // stop all processing of pipe messages if its running\r\n        // reset message counter\r\n        this.resetMessageCounterCache();\r\n        this.templateRenderer.hideMessagePopup();\r\n    }\r\n\r\n    maximize() {\r\n        super.maximize();\r\n    }\r\n\r\n    onMessageArrived(m, initialLoad, index) {\r\n\r\n        const me = this;\r\n        m.isFromHistory = initialLoad;\r\n        // CHAT-7226  Next Mapped Question Logic Change\r\n        // as option property removed from backend now we explicity add option property to our msg.options object,\r\n        // because all QT UI depend upon that property.\r\n        if (m.questionType != ScriptsQuestionType.None && m.options) {\r\n            m.options = addOptionProperty(m.options);\r\n        }\r\n        // summary: If msg is from History & the previous message was CLOSED by user no need to show it again on Page Refresh.\r\n        const isPreviousMessageClosed =\r\n            m.isFromHistory && !me.getMessageCounterCache() && me.isPageRefreshed();\r\n        // System messages always less than 0 & when visitor sends message visitor userId always 0\r\n        // For preChat messages we dont need to return,in CHAT-7300 all preChat message and all mapped questions associated with it has preChat userId\r\n        // CHAT-7325 Poke Message should not return\r\n        // Stop showing \"The visitor has returned to the chat\" message\r\n        if (\r\n            (m.userId <= 0 &&\r\n                !me.isPreChatMessage &&\r\n                m.userId !== ParticipantIds.prechat &&\r\n                m.userId !== ParticipantIds.pokeMessage) ||\r\n            isPreviousMessageClosed ||\r\n            m.shouldShowChatEndedMessage ||\r\n            m.userId === ParticipantIds.bot || // \"All visitors have left the chat\" message\r\n            m.userId === ParticipantIds.nonVisitorSystem // shelve chat message\r\n        ) {\r\n            // Avoid showing system/visitor messages\r\n            return false;\r\n        }\r\n        // 0.001 second PIPE_QUESTION_TYPE_DELAY_SECOND is no more needed..commenting it for now.\r\n        // if (m.questionTypeDelay === ApexChat.PIPE_QUESTION_TYPE_DELAY_SECOND) { //for pipe message we have mentioned 0.001 second but we need that only for DOM for prechat we define 3 seconds\r\n        //    m.questionTypeDelay = me.options.questionTypeDelay * 1000; // set delay as per profile settings\r\n        // }\r\n        if (\r\n            me.state.getStateValue(WidgetTypes.DOM) === WidgetStates.ShownMinimized ||\r\n            me.state.getStateValue(WidgetTypes.ExitPopup) === WidgetStates.Closed\r\n        ) {\r\n            // todo close/hide event\r\n            if (m.isChatEnded) {\r\n                me.endChat(m);\r\n            } else {\r\n                if (m.questionType === ScriptsQuestionType.VideoGreet) {\r\n                    return;\r\n                }\r\n                m.isFromPreChat = true;\r\n                me.displayMessagePopup(0, false, m);\r\n                me.showMessagePopupAndPublishAutoResize()\r\n                // TODO:The below code is not needed for now commenting let QA test then I'll remove this. (Mahad)\r\n                // m.isLastSplitMessage: No typing indicator and delay required.\r\n                // if (m.isLastSplitMessage || !me.options.questionTypeDelay) {\r\n                //    me.displayMessagePopup(0, false, m);\r\n                // } else {\r\n                //    me.templateRenderer.showTypingIndicator();\r\n                //    window.setTimeout(function () {\r\n                //        me.displayMessagePopup(0, false, m);\r\n                //    }, me.options.questionTypeDelay * 1000);\r\n                // }\r\n            }\r\n        }\r\n    }\r\n\r\n    onTypingArrived(args, self) {\r\n        const me = this;\r\n        // if (me.state.getStateValue(WidgetTypes.DOM) == WidgetStates.ShownMinimized) { // todo close/hide event\r\n        if (args.indicator) {\r\n            // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'block';\r\n            me.templateRenderer.showTypingIndicator();\r\n            // me.templateRenderer.displayMessageCounter();\r\n        } else {\r\n            // me.DOM.getElementById('apexchat_prechat_typing_div').style.display = 'none';\r\n            me.templateRenderer.hideTypingIndicator();\r\n        }\r\n        // }\r\n    }\r\n}\r\n","module.exports = function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<div\\r\\n    id=\"apexchat_prechat_main_container\"\\r\\n    class=\"apexchat_prechat_main_container apexchat_prechat_theme_margin prechat_rounded_theme\"\\r\\n    style=\"position: fixed\"\\r\\n>\\r\\n    <div id=\"apexchat_prechat_main_bg\" class=\"apexchat_prechat_main_bg apexchat_rd_bounceInUp\">\\r\\n        <!-- <div id=\"apexchat_prechat_typing_div\" class=\"apexchat_prechat_typing_indicator\" style=\"display:none\">\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n            <span></span>\\r\\n        </div> -->\\r\\n        <div\\r\\n            id=\"apexchat_prechat_typing_div\"\\r\\n            class=\"apexchat_isADACompliant talk_bubble_left prechat_zoom_in_animation_right\"\\r\\n        >\\r\\n            <div class=\"apexchat_prechat_rd_chat_typing apexchat_rd_prechat_invitation_typing\">\\r\\n                <!-- <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_rect\"></span>\\r\\n                <span class=\"apexchat_prechat_rd_glider\"></span>  -->\\r\\n                <div class=\"apexchat_rd_rect1 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect2 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect3 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <div class=\"apexchat_rd_rect4 apexchat_rd_prechat_invitation_typing_dots\"></div>\\r\\n                <span id=\"apexchat_prechat_message_count\" class=\"apexchat_rd_msg_count\"></span>\\r\\n            </div>\\r\\n        </div>\\r\\n        <div\\r\\n            id=\"apexchat_prechat_chat_icon\"\\r\\n            class=\"apexchat_ada_compliance apexchat_prechat_chat_icon\"\\r\\n            title=\"Need help? Chat with us now!\"\\r\\n        >\\r\\n            <div class=\"apexchat_prechat_online_indicator\"></div>\\r\\n        </div>\\r\\n        <div class=\"online-agent-tag\" style=\"display: none; background-color: #00cb18\">\\r\\n            Online Agent\\r\\n        </div>\\r\\n    </div>\\r\\n    <div\\r\\n        id=\"apexchat_prechat_message_popup_container\"\\r\\n        class=\"apexchat_prechat_message_popup_container\"\\r\\n    >\\r\\n        <div id=\"apexchat_prechat_rd_close_btn_icon\" title=\"Close Chat\" style=\"display: none\">\\r\\n            <a\\r\\n                id=\"apexchat_prechat_rd_close_message_popup\"\\r\\n                href=\"#\"\\r\\n                class=\"apexchat_ada_compliance apexchat_prechat_rd_close_message_popup\"\\r\\n                title=\"Close Chat\"\\r\\n                aria-label=\"Close Chat\"\\r\\n                role=\"button\"\\r\\n                name=\"apexchat_closechat_popup_prechat\"\\r\\n                >Close</a\\r\\n            >\\r\\n        </div>\\r\\n        <div\\r\\n            id=\"apexchat_prechat_message_popup\"\\r\\n            class=\"apexchat_prechat_message_bubble apexchat_prechat_talk_bubble apexchat_prechat_round apexchat_prechat_border apexchat_prechat_tri_left apexchat_prechat_left_top apexchat_prechat_tri_left_theme\"\\r\\n        >\\r\\n            <div class=\"apexchat_prechat_talktext apexchat_prechat_scrolled_options\">\\r\\n                <div id=\"apexchat_prechat_message_div\" style=\"display: block\">\\r\\n                    <!--<div id=\"apexchat_prechat_message_wrapper\"></div>-->\\r\\n                    <!--Start New Prechat UI Header -->\\r\\n                    <div id=\"close-btn-icon\" title=\"Close Chat\">\\r\\n                        <a\\r\\n                            id=\"apexchat_prechat_close_message_popup\"\\r\\n                            href=\"#\"\\r\\n                            class=\"apexchat_ada_compliance close_prechat_rounded_theme\"\\r\\n                            title=\"Close Chat\"\\r\\n                            aria-label=\"Close Chat\"\\r\\n                            role=\"button\"\\r\\n                            name=\"apexchat_closechat_bubble_prechat\"\\r\\n                        ></a>\\r\\n                    </div>\\r\\n                    <!--End New Prechat UI Header -->\\r\\n                    <p id=\"apexchat_prechat_message\"></p>\\r\\n                </div>\\r\\n            </div>\\r\\n        </div>\\r\\n    </div>\\r\\n</div>\\r\\n';\n\n}\nreturn 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