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= function(obj) {\nobj || (obj = {});\nvar __t, __p = '';\nwith (obj) {\n__p += '<!--To change the position of the invitation please use .invitation-right-top, .invitation-left-bottom, .invitation-left-top classes -->\\r\\n<div id=\"apexchat_prechat_main_container\"\\r\\n    class=\"apexchat_prechat_main_container apexchat_prechat_theme_margin prechat_rounded_theme\"\\r\\n    style=\"position: fixed; display: none\">\\r\\n    <div id=\"apexchat_invitation_container_wrapper\">\\r\\n        <div id=\"apexchat_rd_invitation_bg\"\\r\\n            class=\"apexchat_rd_cursor_pointer apexchat_rd_animated apexchat_rd_bounceInUp apexchat_video_greet_container apexchat_video_greet_container_minimized\">\\r\\n            <div id=\"apexchat_rd_invitation_title\"></div>\\r\\n            <div class=\"greet_video_player_relative_container greet_video_large_container\">\\r\\n                <div class=\"video_greet_text\">\\r\\n                    <p class=\"video_greet_text_bubble video_greet_text_thought\"></p>\\r\\n                </div>\\r\\n                <div id=\"apexchat_greet_video_trigger_overlay\" class=\"apexchat_greet_video_wrapper_minimized\"></div>\\r\\n\\r\\n                <div id=\"apexchat_normal_widget_size_trigger\"></div>\\r\\n                <div class=\"apexchat_greet_video_wrapper apexchat_greet_video_wrapper_minimized\">\\r\\n                    <div class=\"apexchat_greet_video_seekbar_track\">\\r\\n                        <div id=\"apexchat_greet_video_seekbar\" class=\"apexchat_greet_video_seekbar\"></div>\\r\\n                    </div>\\r\\n\\r\\n                    <div id=\"greet_video_player\" class=\"greet_video_player\">\\r\\n                    </div>\\r\\n                </div>\\r\\n                <div id=\"apexchat_greet_video_controls\" hidden>\\r\\n                    <ul>\\r\\n                        <li>\\r\\n                            <button id=\"apexchat_greet_video_mute\"\\r\\n                                class=\"apexchat_greet_video_control apexchat_greet_video_mute\" tabindex=\"0\"\\r\\n                                role=\"button\">\\r\\n                                <img class=\"apexchat_greet_video_action\"\\r\\n                                    src=\"https://d3b4i635mede5k.cloudfront.net/mute.png\" alt=\"close\" />\\r\\n                            </button>\\r\\n                        </li>\\r\\n                        <li>\\r\\n                            <button class=\"apexchat_greet_video_control apexchat_greet_video_close\" tabindex=\"0\"\\r\\n                                role=\"button\">\\r\\n                                <img class=\"apexchat_greet_video_action\"\\r\\n                                    src=\"https://d3b4i635mede5k.cloudfront.net/close.svg\" alt=\"close\" />\\r\\n                            </button>\\r\\n                        </li>\\r\\n                    </ul>\\r\\n\\r\\n                    <button id=\"apexchat_greet_video_play\"\\r\\n                        class=\"apexchat_greet_video_control apexchat_greet_video_play_pause\" data-state=\"playing\"\\r\\n                        tabindex=\"0\" role=\"button\">\\r\\n                        <span id=\"play_pause_icon\" class=\"play_icon\"></span>\\r\\n                    </button>\\r\\n                </div>\\r\\n            </div>\\r\\n        </div>\\r\\n        <div id=\"apexchat_prechat_message_popup_container\"\\r\\n            class=\"apexchat_prechat_message_popup_container greet_video_large_container apexchat_prechat_videogreet_container\">\\r\\n            <div id=\"apexchat_prechat_rd_close_btn_icon\" title=\"Close Chat\" style=\"display: none\">\\r\\n                <a id=\"apexchat_prechat_rd_close_message_popup\" href=\"#\"\\r\\n                    class=\"apexchat_ada_compliance apexchat_prechat_rd_close_message_popup\" title=\"Close Chat\"\\r\\n                    aria-label=\"Close Chat\" role=\"button\" name=\"apexchat_closechat_popup_prechat\">Close</a>\\r\\n            </div>\\r\\n            <div hidden id=\"apexchat_prechat_message_popup\"\\r\\n                class=\"apexchat_prechat_message_bubble apexchat_prechat_talk_bubble apexchat_prechat_round apexchat_prechat_border apexchat_prechat_tri_left apexchat_prechat_left_top apexchat_prechat_tri_left_theme\">\\r\\n                <div class=\"apexchat_prechat_talktext\">\\r\\n                    <div id=\"apexchat_prechat_message_div\" style=\"display: block\">\\r\\n                        <p id=\"apexchat_prechat_message\"></p>\\r\\n                        <button class=\"apexchat_greet_video_control apexchat_greet_video_start_trigger\"\\r\\n                            id=\"apexchat_greet_video_start_trigger\">\\r\\n                            Let\\'s get started\\r\\n                        </button>\\r\\n                    </div>\\r\\n                </div>\\r\\n            </div>\\r\\n        </div>\\r\\n    </div>\\r\\n</div>';\n\n}\nreturn __p\n}","/**\r\n * A base and generic class to handle chat messages regardless of context\r\n */\r\nimport BaseClass from '../core/BaseClass';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport { PreChatMessageAnimation } from '../core/enums/Enum';\r\nimport getHeightOfElement from '../core/hooks/getHeightOfElement';\r\nimport MessageStatus from '../core/hooks/MessageStatus';\r\nimport MessageVisibility from '../core/hooks/MessageVisibility';\r\nimport PreChatMessageAnimations from '../core/hooks/PreChatMessageAnimations';\r\nimport MessageView from '../core/MessageView';\r\n\r\nexport default class VideoGreetBaseMessageHandler extends BaseClass {\r\n    // inheriting with BaseClass\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.MessageHandler,\r\n            ADAHandler: options.ADAHandler,\r\n            context: options.context,\r\n            videoGreetModel: options.videoGreetModel\r\n        });\r\n\r\n        this.messages = [];\r\n    }\r\n\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const me = this;\r\n        const msg = new MessageView({\r\n            context: this.options.context,\r\n            wrap: this.options.wrap,\r\n            targetElementSelector: this.options.targetElementSelector,\r\n            renderOninit: this.options.renderOninit,\r\n            model,\r\n            template: model.template,\r\n            index: this.messages.length,\r\n            status: MessageStatus.Unread,\r\n            visibility: MessageVisibility.Visible\r\n        });\r\n        const last = this.getLastMessage();\r\n\r\n        if (this.messages.length > 0) {\r\n            msg.isFirstMessage = false;\r\n            this.messages[this.messages.length - 1].isLastMessage = false;\r\n        }\r\n        this.messages.push(msg);\r\n        msg.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n        // getting lastMsg's duration of being on screen.\r\n        const lastMsgModel = me.options.videoGreetModel.videoGreetMessages.filter(\r\n            (prechatMsgArray) => {\r\n                if (last) {\r\n                    return prechatMsgArray.id === last.view.model.id;\r\n                }\r\n            }\r\n        );\r\n        const duration = lastMsgModel[0] || { duration: 1 }; // Default:1//getting lastMsg's duration of being on screen.\r\n        const animationConfig = {};\r\n        // we are defining some configs for animations as we have similar animations Stacking & Mobile-Stacking\r\n        // both are similar just few differences, like; faddingout timing, effect, close button difference, etc.\r\n        if (this.options.preChatMessageAnimation == PreChatMessageAnimation.Stacking) {\r\n            // defining config for Stacking\r\n            animationConfig.StartFaddingOutAfter = 1000; // msg fadeout time\r\n            animationConfig.HideMessageAfter = animationConfig.StartFaddingOutAfter; // hide the msg (which will resize iframe too)\r\n            animationConfig.IFrameResizeAfterFaddingOut = animationConfig.StartFaddingOutAfter + 20; // adding 20ms in timeout for iframe resizing\r\n            animationConfig.closeButtonSupported = 'No'; // close button is not supported in Stacking\r\n        } else if (this.options.preChatMessageAnimation == PreChatMessageAnimation.MobileStacking) {\r\n            // defining config for MobileStacking\r\n            animationConfig.HideMessageAfter = duration.duration * 1000; // msg fadeout time\r\n            animationConfig.StartFaddingOutAfter = 0.4 * 1000; // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonHeight = 30; // close button Height\r\n            animationConfig.IFrameResizeAfterFaddingOut = 1000 + 20; // 20ms more // hide the msg (which will resize iframe too)\r\n            animationConfig.closeButtonSupported = 'Yes'; // close button is supported in Mobile-Stacking\r\n        }\r\n        const heightCalculation = new this.heightCalculation({\r\n            me: this,\r\n            currentMsgView: msg.view,\r\n            lastMsg: last,\r\n            animationConfig,\r\n            model\r\n        });\r\n        if (msg.isFirstMessage) {\r\n            // FIRST Message\r\n            // encapsulated the whole logic to make the clean implementation..\r\n            heightCalculation.fixFirstElement();\r\n            // Adding Animation to First/current msg.\r\n            msg.animate(PreChatMessageAnimations.First, 0);\r\n        } else {\r\n            // NORMAL Messaging\r\n\r\n            if (model.isFromHistory && me.isPageRefreshed()) {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixFirstElement(duration);\r\n            } else {\r\n                // encapsulated the whole logic to make the clean implementation..\r\n                heightCalculation.fixUpComingElement(duration);\r\n                // Adding Animation to previous msgs and fading them after user's defined time.\r\n                // duration of being on screen.\r\n                if (last.animate) {\r\n                    last.animate(PreChatMessageAnimations.Previous, 0);\r\n                    last.animate(\r\n                        PreChatMessageAnimations.FadeOut,\r\n                        animationConfig.StartFaddingOutAfter || 0\r\n                    );\r\n                }\r\n            }\r\n            // Adding Animation to current msg.\r\n            msg.animate(PreChatMessageAnimations.Upcoming, 0);\r\n        }\r\n    }\r\n\r\n    heightCalculation(options) {\r\n        const self = this;\r\n        self.elementObj = options;\r\n        const { animationConfig } = options;\r\n        const { me } = options;\r\n        const extraHeight = 5;\r\n        const msgPopupElementFirst = () => {\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                const { currentMsgView } = self.elementObj;\r\n                const ele = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n                if (ele[0]) {\r\n                    // jquery selector element[0] returns default DOM html ele obj.\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(ele[0]),\r\n                            isSingleMsg: true\r\n                        }\r\n                    });\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(ele[0]) +\r\n                        extraHeight;\r\n                    ele.css(\r\n                        'top',\r\n                        `${calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)}px`\r\n                    );\r\n                }\r\n            }, 50);\r\n        };\r\n        function msgPopupElementUpcoming(duration) {\r\n            const { currentMsgView } = self.elementObj;\r\n            const last = self.elementObj.lastMsg;\r\n            // Its obvious that UpComing msg scenario, FirstMsg or Prev has already been executed.\r\n            // removing classes of first and upcoming msg from previous popup\r\n            if (last.view.removeClass) {\r\n                last.view.removeClass('apexchat_prechat_show_message_fade_out');\r\n                last.view.removeClass(PreChatMessageAnimations.First);\r\n                last.view.removeClass(PreChatMessageAnimations.Upcoming);\r\n            }\r\n            // duration timeout to keep them in vision according to user defined time.\r\n            setTimeout(() => {\r\n                me.$(`#${last.view.identifier}`, last.view.context).hide();\r\n            }, animationConfig.HideMessageAfter);\r\n            const elementlast = me.$(`#${last.view.identifier}`, last.view.context);\r\n            const elementmsg = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                if (elementlast[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                    me.postMessage({\r\n                        event: 'prechat-auto-resizing',\r\n                        data: {\r\n                            currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                            prevMsgHeight: getHeightOfElement(elementlast[0]),\r\n                            dontAnimateClosebutton: true\r\n                        }\r\n                    });\r\n                    const calcLastMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Last_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        getHeightOfElement(elementlast[0]); //\r\n                    const calcCurrentMsgHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]) -\r\n                        20; //\r\n                    elementlast.animate({ top: calcLastMsgHeight }, 300);\r\n                    elementmsg.css(\r\n                        'top',\r\n                        calcCurrentMsgHeight + (animationConfig.closeButtonHeight || 0)\r\n                    );\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            iFrameResizeOnFadeOut(elementmsg);\r\n        }\r\n        const lastMsgOnPageRefresh = function () {\r\n            const { currentMsgView } = self.elementObj;\r\n            const elementmsg = me.$(`#${currentMsgView.identifier}`, currentMsgView.context);\r\n            const elementlast = me.$(`#${last.view.identifier}`, last.view.context);\r\n            // we need this timeout as DOM takes time to render, without timeout.\r\n            // ApexChat.getStyle giving wrong values without timeout.\r\n            setTimeout(() => {\r\n                // Resizing IFrame incase of Stack Msgs and making IFrame Wide enough to show the Stacked Msgs.\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(elementmsg[0]),\r\n                        prevMsgHeight: getHeightOfElement(elementlast[0])\r\n                    }\r\n                });\r\n                if (elementmsg[0]) {\r\n                    // we need calculations here for placing msg popup with animation one over the other.\r\n                    const calcCurrentHeight =\r\n                        TempCache.PRECHAT_Rounded_Message_Popup_Current_Height -\r\n                        getHeightOfElement(elementmsg[0]);\r\n                    elementmsg.css('top', calcCurrentHeight, 'height');\r\n                }\r\n            }, 50);\r\n            // After fadding out of msg we need to decrease the IFrame size again.\r\n            // _iFrameResize(elementmsg[0]);\r\n        };\r\n        let iFrameResizeOnFadeOut = function (ele) {\r\n            let { IFrameResizeAfterFaddingOut } = animationConfig;\r\n            if (me.isPageRefreshed() && !me.noLastMessageOnRefresh) {\r\n                me.noLastMessageOnRefresh = true;\r\n                IFrameResizeAfterFaddingOut = 1;\r\n            }\r\n            setTimeout(() => {\r\n                me.postMessage({\r\n                    event: 'prechat-auto-resizing',\r\n                    data: {\r\n                        currentMsgHeight: getHeightOfElement(ele[0]),\r\n                        isSingleMsg: true,\r\n                        closeButtonSupported: animationConfig.closeButtonSupported\r\n                    }\r\n                });\r\n                ele.animate({ top: 15 + (animationConfig.closeButtonHeight || 0) }, 1);\r\n            }, IFrameResizeAfterFaddingOut); // for Iframe resizing (animating msg and iframe was causing a glitch).\r\n        };\r\n        return {\r\n            fixFirstElement: msgPopupElementFirst,\r\n            fixUpComingElement: msgPopupElementUpcoming,\r\n            fixLastMsgOnPageRefresh: lastMsgOnPageRefresh\r\n        };\r\n    }\r\n}\r\n","/*\r\n The class used to encapsulate VideoGreet specific logic to show and hide messages and hanlde state management \r\n */\r\nimport VideoGreetBaseMessageHandler from './VideoGreetBaseMessageHandler';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport { ScriptsQuestionType } from '../core/enums/Enum';\r\nimport WebStorage from '../core/hooks/WebStorage';\r\n\r\nexport default class VideoGreetMessageHandler extends VideoGreetBaseMessageHandler {\r\n    constructor(options) {\r\n        super(options);\r\n        this.options = Object.assign(options, {\r\n            objectType: WidgetTypes.VideoGreetMessageHandler\r\n        });\r\n\r\n        // vars definination\r\n        this.options.wrap = true; // create a wrapper div; use targetElement instead queried through targetElementSelector\r\n        this.options.targetElementSelector = '#apexchat_prechat_message_popup_container'; // '#apexchat_prechat_message';//this will be the placeholder for all messages to render\r\n        this.options.renderOninit = false; /* with this we stop auto-rendering and give the control to the caller(i.e. PreChatMessageHandler) to take care of rendering: in this case QuestionTypeRenderer */\r\n        // reset storageAPI to use sessionStorage\r\n        this.storageAPI = WebStorage({ type: 'session' });\r\n        ApexChat.sessionAPI = this.storageAPI;\r\n\r\n        this.loadAll(); // this will fetch the cashed messages from sessionStorage and parse them back and put them in this.messages; also render them\r\n    }\r\n\r\n    /* @param {any} model\r\n     * used to show and save new messages\r\n     summary: push actually takes model and call its parent push function which does whole job.. */\r\n    push(model) {\r\n        // push is not array push, its taking model as argument and doing several tasks.\r\n        const template = this.getTemplate(model.messageType); // for now it does not matter for QR types\r\n        this.options.renderOninit = model.questionType == ScriptsQuestionType.None; // render plain text messages or else let something else render it; e.g. questionTypeRenderer\r\n\r\n        super.push(\r\n            Object.assign(model, {\r\n                template: this.messageTemplate || model.template,\r\n                userId: model.userId || 0,\r\n                participantDisplayName: model.participantDisplayName || '',\r\n                createdOn: new Date()\r\n            })\r\n        );\r\n        this.saveAll();\r\n    }\r\n\r\n    // a must-call method before push()\r\n    setMessageTemplate(template) {\r\n        this.messageTemplate = template;\r\n    }\r\n\r\n    // currently this is void; we are using this.messageTemplate already\r\n    getTemplate(messageType) {\r\n        const template = null;\r\n        return template;\r\n    }\r\n\r\n    /* summary: returns the last msg view object frequently used for\r\n     * taking previous msg in video greet to animate its html in unique style.\r\n     */\r\n    getLastMessage() {\r\n        // returns view of LastMsg\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isLastMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    getFirstMessage() {\r\n        for (let i = 0; i < this.messages.length; i++) {\r\n            if (this.messages[i].isFirstMessage) {\r\n                return this.messages[i];\r\n            }\r\n        }\r\n    }\r\n\r\n    saveAll() {\r\n        this.storageAPI.Store('livechat_prechat_messages_store', JSON.stringify(this.messages));\r\n    }\r\n\r\n    // makes sense only in reload scenarios\r\n    loadAll() {\r\n        const self = this;\r\n        const cache = this.storageAPI.Get('livechat_prechat_messages_store');\r\n        this.messages = cache ? JSON.parse(cache) : this.messages;\r\n        const _render = function (messageObj) {\r\n            messageObj.isFromHistory = true;\r\n            self.push(messageObj);\r\n        };\r\n\r\n        for (let i = 0; i < self.messages.length; i++) {\r\n            if (self.isChatActive() && self.isPageRefreshed()) {\r\n                if (i == self.messages.length - 1) {\r\n                    // TODO: When Chat is started and is in progress, If the Prechat message is appeared doesnt remain appeared.\r\n                    // _render(this.messages[i]);\r\n                }\r\n            }\r\n        }\r\n    }\r\n}\r\n","/**\r\n * VideoGreet invitation loaded inside its own iframe\r\n */\r\n\r\nimport videojs from 'video.js';\r\nimport videoGreetInvitationTemplate from '../templates/invitations/videoGreet/videoGreet.ejs';\r\nimport VideoGreetMessageHandler from './VideoGreetMessageHandler';\r\nimport QuestionTypeRendererExtentions from '../questiontypes/QuestionTypeRendererExtension';\r\nimport { BaseWidget } from '../core/BaseWidget';\r\nimport WidgetTypes from '../core/enums/WidgetTypes';\r\nimport WidgetView from '../core/WidgetView';\r\nimport TempCache from '../core/enums/TempCache';\r\nimport SourceType from '../core/enums/SourceTypes';\r\nimport BrandingWidget from '../core/enums/BrandingWidget';\r\nimport ParticipantIds from '../core/enums/ParticipantIds';\r\nimport GlobalVariables from '../core/GlobalVariables';\r\nimport cleanInvalidHtml from '../core/hooks/cleanInvalidHtml';\r\nimport ChatMode from '../core/hooks/ChatMode';\r\nimport PipedMessageHandler from '../core/hooks/PipedMessageHandler';\r\nimport ADACompliant from '../core/hooks/ADACompliant';\r\nimport {\r\n    Position,\r\n    PreChatMessageAnimation,\r\n    PreChatMessageType,\r\n    ScriptVisitorResponseStatus,\r\n    ScriptsQuestionType\r\n} from '../core/enums/Enum';\r\nimport parseTemplate from '../core/hooks/parseTemplate';\r\nimport Branding from '../core/hooks/Branding';\r\nimport getStyle from '../core/hooks/getStyle';\r\nimport Browser from '../core/hooks/Browser';\r\nimport removeMultipleCSSClasses from '../core/hooks/removeMultipleCSSClasses';\r\nimport encodeHTML from '../core/hooks/encodeHTML';\r\nimport decodeHTML from '../core/hooks/decodeHTML';\r\nimport removeTextFollowedByColon from '../core/hooks/removeTextFollowedByColon';\r\nimport stringify from '../core/hooks/stringify';\r\nimport addOptionProperty from '../core/hooks/addOptionProperty';\r\nimport setPrechatStyles from '../core/hooks/setPrechatStyles';\r\nimport RunAsSoonAs from '../core/hooks/RunAsSoonAs';\r\nimport Cookies from '../core/hooks/Cookies';\r\nimport ChatEvents from '../core/hooks/ChatEvents';\r\nimport WidgetStates from '../core/hooks/WidgetStates';\r\nimport getCookieValue from '../core/hooks/getCookieValue';\r\nimport getStorageAPIValue from '../core/hooks/getStorageAPIValue';\r\nimport localStorageAPIGet from '../core/hooks/localStorageAPIGet';\r\nimport storageAPIExists from '../core/hooks/storageAPIExists';\r\nimport hideElement from '../core/hooks/hideElement';\r\nimport removeClass from '../core/hooks/removeClass';\r\nimport addClass from '../core/hooks/addClass';\r\nimport localstorageAPIExists from '../core/hooks/localstorageAPIExists';\r\nimport logIt from '../../logIt';\r\nimport getStyleForIframe from '../core/hooks/getStyleForIframe';\r\nimport AgentImageHandler from '../core/hooks/AgentImageHandler';\r\n\r\nexport default class VideoGreetInvitation extends BaseWidget {\r\n    constructor(options) {\r\n        super(Object.assign(options, { styleName: 'videogreet' }));\r\n        if (!options.videoGreetEnabled) {\r\n            logIt('▶ Video Greet:: is disabled');\r\n            return;\r\n        }\r\n        const me = this;\r\n        me.templateRenderer = null;\r\n        if (!me.options) {\r\n            me.options = options;\r\n        }\r\n        me.initElements();\r\n        if (me.options.videoGreet.chatbotGreetingMessages) {\r\n            const script = structuredClone(me.options.videoGreet.chatbotGreetingMessages[0]);\r\n            me.options.videoGreet.chatbotGreetingMessages[0].agentScript = script;\r\n            delete me.options.videoGreet.chatbotGreetingMessages[0].agentScript.agentScript; // remove circular properties\r\n            me.options.videoGreet.chatbotGreetingMessages[0].agentScript.options = JSON.stringify(me.options.videoGreet.chatbotGreetingMessages[0].agentScript.options)\r\n            me.options.videoGreet.videoGreetMessages = me.options.videoGreet.chatbotGreetingMessages;\r\n        }\r\n        me.pipeMessageHandler = new PipedMessageHandler();\r\n        me.DEFAULT_PRECHAT_CONFIG = {\r\n            general: { template: 'Simple Style' },\r\n            outerObject: {\r\n                hideOuterObject: false,\r\n                showImage: false,\r\n                backgroundImage: '',\r\n                background1Color: '#5FADD1',\r\n                background2Color: '#5FADD1',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '60px',\r\n                padding: '20px 20px 20px 20px'\r\n            },\r\n            innerObject: {\r\n                hideInnerObject: false,\r\n                showImage: true,\r\n                defaultImage: 'chat-icon-simple.png',\r\n                backgroundImage: '',\r\n                background1Color: '',\r\n                background2Color: '',\r\n                borderColor: '#FFFFFF',\r\n                borderWidth: '0px',\r\n                borderRadius: '0px',\r\n                padding: '5px 5px 5px 5px'\r\n            },\r\n            messagePopup: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '18px',\r\n                    color: '#202024'\r\n                },\r\n                backgroundColor: '#feffe0',\r\n                padding: '11.2px 11.2px 11.2px 11.2px',\r\n                borderColor: '#e5e6c8',\r\n                closeIcon: '/contents/themes/skinnable/invitation/close.png',\r\n                closeIconSize: { width: '12px', height: '12px' },\r\n                shadowDepth: '0px',\r\n                borderRadius: '6px',\r\n                borderWidth: '1px'\r\n            },\r\n            messageCounter: {\r\n                font: {\r\n                    italic: false,\r\n                    bold: false,\r\n                    underline: false,\r\n                    family: 'inherit',\r\n                    size: '10px',\r\n                    color: '#FFFFFF'\r\n                },\r\n                backgroundColor: '#823710',\r\n                counterTop: '7px',\r\n                counterRight: '3px'\r\n            }\r\n        };\r\n        const TemplateRenderer = function () {\r\n            const self = this;\r\n            self.hideMessagePopup = function () {\r\n                // me.DOM.getElementById('apexchat_prechat_message_popup').style.display = 'none';\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                removeMultipleCSSClasses(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'prechat_zoom_in_animation_left prechat_zoom_in_animation_right'\r\n                );\r\n                const roundedMessagePopup = me\r\n                    .$(me.DOM.getElementById('apexchat_prechat_message_popup_container'))\r\n                    .find('.apexchat_prechat_message_bubble');\r\n                if (roundedMessagePopup.length > 0) {\r\n                    hideElement(roundedMessagePopup[roundedMessagePopup.length - 1]);\r\n                } else {\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                        'apexchat_prechat_show_message_fade_out'\r\n                    );\r\n                }\r\n                // resize iframe\r\n                // me.postMessage({ event: 'prechat-size', data: { width: me.iconWidth, height: me.iconHeight } });\r\n            };\r\n            self.heightPosition = 20;\r\n            self.widgetWidth = 295;\r\n            self.renderOnLeftPosition = function () {\r\n                me.$('#apexchat_video_greet_invitation_frame').addClass(\r\n                    'apexchat_video_greet_iframe_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_video_greet_invitation_max'),\r\n                    'video_greet_invitation_left'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_left apexchat_prechat_left_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_right'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_left'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                me.$('#apexchat_video_greet_invitation_frame').addClass(\r\n                    'apexchat_video_greet_iframe_right'\r\n                );\r\n                me.$('#apexchat_video_greet_invitation_frame').css('float', 'right');\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_video_greet_invitation_max'),\r\n                    'video_greet_invitation_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_tri_right apexchat_prechat_right_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_right'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_bg'),\r\n                    'apexchat_prechat_bottom'\r\n                );\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n                    'apexchat_prechat_x_left'\r\n                );\r\n                // Mobile responsive\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n                    'apexchat_prechat_talk_bubbleMsg_right'\r\n                );\r\n            };\r\n            self.showOnlineAgentTag = function () {\r\n                const agentName = me.DOM.getElementsByClassName('online-agent-tag');\r\n                agentName[0].innerHTML = me.options.preChat.preChatAgentStatusText;\r\n                // agentName[0].style.display = 'block';\r\n                // hide online tag and glow invitation aftr 45 seconds\r\n                setTimeout(() => {\r\n                    // hide tag\r\n                    // me.DOM.getElementsByClassName('online-agent-tag')[0].style.display = 'none';\r\n                    addClass(\r\n                        me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                        'glow_pre_chat_icon'\r\n                    );\r\n                }, 45000);\r\n            };\r\n            self.popupUI = function (isPreChatRoundedTheme) {\r\n                const _render = function (message) {\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.message;\r\n                };\r\n                const _clearContent = function () {\r\n                    me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n                };\r\n                const _doNothing = function () {\r\n                    // do nothing..\r\n                };\r\n                const _questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.$('.apexchat_question_type_close_button', me.DOM).attr(\r\n                        'style',\r\n                        'display:none !important'\r\n                    );\r\n                    me.$('#apexchat_click_instruction', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.$('#apexchat_participant_display_name', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                    me.$('#apexchat_participant_display_col', me.DOM).attr(\r\n                        'style',\r\n                        'display: none !important'\r\n                    );\r\n                };\r\n                return {\r\n                    render: _render,\r\n                    clear: _clearContent,\r\n                    setMessageTemplate: _doNothing,\r\n                    questionTypeUIConfiguration: _questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n\r\n        const RoundedTemplateRenderer = function (renderer, heightPosition) {\r\n            const self = this;\r\n            self.hideMessagePopup = function () {\r\n                self.renderer.hideMessagePopup();\r\n            };\r\n            self.heightPosition = heightPosition;\r\n            self.renderer = renderer;\r\n            self.widgetWidth = 98;\r\n            self.renderOnLeftPosition = function () {\r\n                renderer.renderOnLeftPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_left'\r\n                );\r\n                addClass(me.DOM.getElementById('apexchat_prechat_typing_div'), 'talk_bubble_left');\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_main_container'),\r\n                    'apexchat_prechat_left'\r\n                );\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_right'\r\n                );\r\n            };\r\n            self.renderOnRightPosition = function () {\r\n                renderer.renderOnRightPosition();\r\n                addClass(\r\n                    me.DOM.getElementById('apexchat_prechat_message_popup_container'),\r\n                    'apexchat_prechat_rounded_theme_right'\r\n                );\r\n                addClass(me.DOM.getElementById('apexchat_prechat_typing_div'), 'talk_bubble_right');\r\n                removeClass(\r\n                    me.DOM.getElementById('apexchat_prechat_typing_div'),\r\n                    'talk_bubble_left'\r\n                );\r\n            };\r\n            self.popupUI = function (isPreChatRoundedTheme) {\r\n                const container = me.$('#apexchat_prechat_message', me.DOM);\r\n                const setMessageTemplate = function () {\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!ApexChat.preChatMsgTemplate) {\r\n                        const message = document.createTextNode('##message##'); // Create a text node\r\n                        me.$('#apexchat_prechat_message', me.DOM).html(message);\r\n\r\n                        const participants = ApexChat.localStorageAPI.Get(\r\n                            'livechat_chat_participants'\r\n                        );\r\n                        let participantInfo = JSON.parse(participants || '{}');\r\n                        participantInfo = participantInfo[participantInfo.length - 1];\r\n\r\n                        // me.generateVideoGreet()\r\n                        // if participants found then we need to update the image and agent name of the next pre-chat pop-up message\r\n                        if (\r\n                            participants &&\r\n                            participantInfo &&\r\n                            participantInfo.userId !== ParticipantIds.visitor\r\n                        ) {\r\n                            // Dont run for visitor case\r\n\r\n                            if (participantInfo.handlerImageUrl) {\r\n                                me.$(\r\n                                    '.agent_image_prechat_rounded_theme .apexchat_prechat_chat_icon',\r\n                                    me.DOM\r\n                                ).css(\r\n                                    'background-image',\r\n                                    `url(${participantInfo.handlerImageUrl})`\r\n                                );\r\n                            }\r\n                            me.$('.agent_name_prechat_rounded_theme', me.DOM).html(\r\n                                participantInfo.displayName\r\n                            );\r\n                        } else {\r\n                            me.$('.agent_name_prechat_rounded_theme', me.DOM).html(\r\n                                me.options.agentName\r\n                            );\r\n                        }\r\n                        ApexChat.preChatMsgTemplate = me\r\n                            .$('<div>')\r\n                            .append(me.$('#apexchat_prechat_message_popup', me.DOM).clone())\r\n                            .html();\r\n                        me.$('#apexchat_prechat_message_popup_container', me.DOM).addClass(\r\n                            'apexchat_prechat_default_animation'\r\n                        );\r\n                        ApexChat.sessionAPI.Store(\r\n                            'livechat_prechat_msg_template',\r\n                            ApexChat.preChatMsgTemplate\r\n                        );\r\n                        me.messenger.setMessageTemplate(ApexChat.preChatMsgTemplate);\r\n                    }\r\n                };\r\n                const setTabIndex = function () {\r\n                    container.attr('tabindex', 0);\r\n                };\r\n                const removeTabIndex = function () {\r\n                    container.attr('tabindex', -1);\r\n                };\r\n                const push = function (message) {\r\n                    // once we showing the button then we have to hide again to do not\r\n                    // show for Questiontypes\r\n                    me.$('#apexchat_greet_video_start_trigger', me.DOM).hide();\r\n                    if (!isPreChatRoundedTheme) {\r\n                        return;\r\n                    }\r\n                    if (!message.message && message.text) {\r\n                        message.message = message.text;\r\n                    }\r\n                    message.message = decodeHTML(\r\n                        cleanInvalidHtml(removeTextFollowedByColon(message.message))\r\n                    );\r\n                    // on this switch we will take decision.\r\n                    switch (me.options.preChatMessageAnimation) {\r\n                        case PreChatMessageAnimation.Default:\r\n                            renderDefault(message);\r\n                            break;\r\n                        case PreChatMessageAnimation.Stacking:\r\n                        case PreChatMessageAnimation.MobileStacking:\r\n                            renderStacking(message);\r\n                            break;\r\n                        default:\r\n                            break;\r\n                    }\r\n                    // check chatMsg variable is exists and ApexChat.preChatElement is not undefined livechat_participant_display_text\r\n                    if (message.questionType == ScriptsQuestionType.None) {\r\n                        setTabIndex();\r\n                    } else {\r\n                        removeTabIndex();\r\n                    }\r\n                };\r\n\r\n                let renderDefault = function (message) {\r\n                    if (!message.dontAppendExisitngContent) {\r\n                        me.$('#apexchat_prechat_message', me.DOM).html(message.message);\r\n                        me.$('#apexchat_greet_video_start_trigger', me.DOM).show();\r\n                    } else {\r\n                        me.$('#apexchat_prechat_message', me.DOM).html('');\r\n                    }\r\n                    // we are showing with opacity 0; because we cant calculate dynamic height differences If element is Hidden,\r\n                    // Initially, we were adding CSS Class for making Opacity 0 & 1 but adding and removing class was making a jerk we needed the animation effect between 0 to 1, in decimal manner like 0.1, 0.2, 0.3... to 0.9, 1\r\n                    me.$('#apexchat_prechat_message_popup', me.DOM).show().css({ opacity: 0 });\r\n                    // we need this timeout as DOM takes time to render, without timeout.\r\n                    // ApexChat.getStyle giving wrong values without timeout.\r\n                    const ele = me.$('#apexchat_prechat_message_popup', me.DOM);\r\n\r\n                    // padding and shadow\r\n                    const padding = 15; // increased 15px// CHAT-5979 [V3] Pre - chat with default animation is cutting of shadow on top.\r\n                    // Initially, we were adding CSS Class for making Opacity 0 & 1 but adding and removing class was making a jerk we needed the animation effect between 0 to 1, in decimal manner like 0.1, 0.2, 0.3... to 0.9, 1\r\n                    ele.css({ opacity: 0 });\r\n                    ele.hide().show().animate({ opacity: 1, top: padding }, 300);\r\n                };\r\n                const renderStacking = function (message) {\r\n                    me.messenger.push(message);\r\n                };\r\n                const doNothing = function () { };\r\n                const questionTypeUIConfiguration = function (questionType) {\r\n                    me.setAllowBackgroundClick(questionType);\r\n                    me.$('.apexchat_question_type_close_button', me.DOM).attr(\r\n                        'style',\r\n                        'display:none !important'\r\n                    );\r\n                    me.$(\r\n                        '.apexchat_participant_display_text#apexchat_participant_display_name',\r\n                        me.DOM\r\n                    ).attr('style', 'display: none !important');\r\n                    me.$(\r\n                        '.apexchat_participant_display_text#apexchat_participant_display_col',\r\n                        me.DOM\r\n                    ).attr('style', 'display: none !important');\r\n                };\r\n                return {\r\n                    setMessageTemplate,\r\n                    render: push,\r\n                    clear: doNothing,\r\n                    questionTypeUIConfiguration\r\n                };\r\n            };\r\n        };\r\n\r\n        let renderer = new TemplateRenderer();\r\n        me.options.isPreChatRoundedTheme = true;\r\n        renderer = new RoundedTemplateRenderer(renderer, 130);\r\n        me.templateRenderer = renderer;\r\n\r\n        if (options.chatMode == ChatMode.Windowed) {\r\n            this.mode = WidgetTypes.Windowed;\r\n        } else if (options.chatMode == ChatMode.DOM) {\r\n            this.mode = WidgetTypes.DOM;\r\n        }\r\n        this.lastMessageStoreName = 'livechat_prechat_lastmessage';\r\n        this.messageCounterStoreName = 'livechat_prechat_messagecounter';\r\n\r\n        if (me.isPageRefreshed() || !me.options.videoGreet) {\r\n            me.ready();\r\n        } else {\r\n            setTimeout(() => {\r\n                me.ready();\r\n            }, 50);\r\n        }\r\n        this.messageArray = [];\r\n    }\r\n\r\n    ready() {\r\n        const me = this;\r\n        super.ready();\r\n        me.create();\r\n        /* messenger is taking instance of VideoGreetMessageHandler with few important arguments\r\n         * */\r\n        if (me.options.videoGreet) {\r\n            me.messenger = new VideoGreetMessageHandler( // encapsulated message handler for VideoGreet\r\n                Object.assign(me.options, {\r\n                    context: me.DOM,\r\n                    videoGreetTemplate: me.options.videoGreet.videoGreetInvitationWidgetTemplate,\r\n                    videoGreetModel: me.options.videoGreet\r\n                })\r\n            );\r\n        }\r\n    }\r\n\r\n    create() {\r\n        super.create();\r\n        const me = this;\r\n\r\n        me.view = new WidgetView({\r\n            dom: this.DOM,\r\n            identifier: WidgetTypes.VideoGreetInvitation,\r\n            templates: [\r\n                {\r\n                    key: WidgetStates.ShownMaximized,\r\n                    tpl: videoGreetInvitationTemplate(me.options.videoGreet), // // me.options.videoGreet.videoGreetInvitationWidgetTemplate,\r\n                    model: me.options.videoGreet,\r\n                    async afterRender(tpl) {\r\n                        me.messagesContainer = me.DOM.getElementById('apexchat_prechat_message');\r\n                        const handleQuestionTypeResponse = async function (res) {\r\n                            await me.handleQuestionType(res.res || res);\r\n                        };\r\n                        me.postMessage({ event: 'videogreet-init', data: {} });\r\n                        // message rendering\r\n                        if (!me.QTRendererExt && me.options.videoGreet) {\r\n                            me.QTRendererExt = new QuestionTypeRendererExtentions();\r\n                            await me.QTRendererExt.initComponent(\r\n                                Object.assign(me.options.videoGreet, {\r\n                                    isUpdateSupported: false,\r\n                                    context: me.DOM,\r\n                                    messagesContainer: me.DOM.getElementById(\r\n                                        'apexchat_prechat_message'\r\n                                    ),\r\n                                    responseCallback: handleQuestionTypeResponse,\r\n                                    enableFullTextLogic: true,\r\n                                    widgetType: WidgetTypes.VideoGreetInvitation,\r\n                                    countryCode: me.options.countryCode\r\n                                })\r\n                            );\r\n                        }\r\n                        const isVideoGreetMaximized =\r\n                            me.state.getStateValue(WidgetTypes.VideoGreetInvitation) ===\r\n                            WidgetStates.ShownMaximized;\r\n                        // JIRA_7493 & 7477 ChatId Null issue\r\n                        me.options.chatId = me.options.chatId || me.getChatId();\r\n                        if (\r\n                            me.isChatActive() &&\r\n                            me.isPageRefreshed() &&\r\n                            isVideoGreetMaximized &&\r\n                            me.options.chatId\r\n                        ) {\r\n                            RunAsSoonAs(\r\n                                () => {\r\n                                    // Creating ChatRoom object for sending the Video Greet Agent Script's replies to dashboard via websync.\r\n                                    me.videoGreetRoom = new ApexChat.ChatRoomV3(\r\n                                        Object.assign(me.options, me.options.model)\r\n                                    );\r\n\r\n                                    // We don't need to subscribe this channel if exit-popup is in maximize state and user refresh the page,\r\n                                    // if we do that the last message of the user will show as a duplicate message on exit-popup\r\n                                    me.videoGreetRoom.subscribeToChatChannel(me.options.chatId);\r\n                                },\r\n                                () => ApexChat.ChatRoomV3 != undefined\r\n                            );\r\n                        }\r\n                        // pasre/apply pre chat theme setting\r\n                        if (me.options.videoGreet) {\r\n                            const prechatSkin = JSON.parse(me.options.preChat?.preChatThemeSetting ?? \"{}\");\r\n\r\n                            me.skin = me.DEFAULT_PRECHAT_CONFIG;\r\n                            if (prechatSkin.messagePopup) {\r\n                                me.skin.messagePopup = prechatSkin.messagePopup;\r\n                            }\r\n                            // if the user name has a space then we need to enclose the image URL in single quote.\r\n                            me.skin.handlerImageUrl = `'${AgentImageHandler(me.options.handlerImageUrl)}'`;\r\n                            const rdThemeSettings =\r\n                                me.options && me.options.rdThemeSettings\r\n                                    ? ApexChat.TryParse(me.options.rdThemeSettings)\r\n                                    : null;\r\n                            let skinJson = {\r\n                                container: '',\r\n                                preChat: me.skin\r\n                            };\r\n\r\n                            skinJson.rdThemeSettings = rdThemeSettings;\r\n                            /* Branding - PreChat */\r\n                            const brandingInfo = skinJson.rdThemeSettings.branding || {};\r\n                            if (brandingInfo.brandingIsEnabled && brandingInfo.brandColorCode) {\r\n                                skinJson.global = { branding: brandingInfo };\r\n                                skinJson = new Branding()\r\n                                    .init({\r\n                                        widget: BrandingWidget.RD_PreChat,\r\n                                        brandConfig: skinJson\r\n                                    })\r\n                                    .getBrandedConfig();\r\n                            }\r\n                            // add css\r\n                            // const bindingDynamicStyles = parseTemplate(\r\n                            //     me.options.videoGreet.videoGreetCSS,\r\n                            //     skinJson\r\n                            // );\r\n                            // const bindingDynamicPrechatStyles = parseTemplate(\r\n                            //     me.options.videoGreet.preChatCSS,\r\n                            //     skinJson\r\n                            // );\r\n                            setPrechatStyles(me.DOM, skinJson);\r\n                            // addStyleTextInIframe(\r\n                            //     bindingDynamicStyles,\r\n                            //     'apexchat_video_greet_css',\r\n                            //     undefined,\r\n                            //     me.DOM\r\n                            // );\r\n                            // addStyleTextInIframe(\r\n                            //     bindingDynamicPrechatStyles,\r\n                            //     'apexchat_pre_chat_css',\r\n                            //     undefined,\r\n                            //     me.DOM\r\n                            // );\r\n\r\n                            // set UI configuration\r\n                            // Utils.fontsLoaded({\r\n                            //     fontName: 'Avenir',\r\n                            //     context: me.DOM,\r\n                            //     window: me.iFrameWindow,\r\n                            //     onSuccess() {\r\n                            //         me.UIConfiguration();\r\n                            //     }\r\n                            // });\r\n                            setTimeout(() => {\r\n                                me.UIConfiguration();\r\n                            }, 0);\r\n                            hideElement(me.DOM.getElementById('apexchat_prechat_message_popup')); // Hide the initial popup\r\n\r\n                            // CHAT_8288 - Remove white background for all image extension and added for .png only\r\n                            if (me.DOM && me.DOM.getElementById('apexchat_prechat_chat_icon')) {\r\n                                const backgroundImage = getStyle(\r\n                                    me.DOM.getElementById('apexchat_prechat_chat_icon'),\r\n                                    'background-image'\r\n                                );\r\n                                if (backgroundImage && backgroundImage.indexOf('.png') === -1) {\r\n                                    me.$('#apexchat_prechat_main_bg', me.DOM).addClass(\r\n                                        'apexchat_css_background_transparent'\r\n                                    );\r\n                                }\r\n                            }\r\n                        }\r\n                    }\r\n                }\r\n            ],\r\n            initialState: WidgetStates.ShownMaximized\r\n        });\r\n    }\r\n\r\n    initElements() {\r\n        const me = this;\r\n        me.options.prechatMessagesContainer = '.apexchat_prechat_videogreet_container';\r\n        me.options.videoGreetCloseTrigger = '.apexchat_greet_video_close';\r\n        me.options.isVideoGreetMaximized = 'apexchat_video_greet_maximized';\r\n        me.options.videoGreetInvitationContainer = '#apexchat_invitation_container_wrapper';\r\n        me.options.videoGreetInvitationOverlayTrigger = '#apexchat_greet_video_trigger_overlay';\r\n        me.options.videoGreetSeekbar = '#apexchat_greet_video_seekbar';\r\n        me.options.videoGreetPlayTrigger = '#apexchat_greet_video_play';\r\n        me.options.videoGreetPlayPauseIcon = '#play_pause_icon';\r\n        me.options.togglePlayerClassess =\r\n            'greet_video_invitation_container_minimized greet_video_invitation_container_maximized';\r\n        me.options.vimeoAPIURL = 'https://embed.cloudflarestream.com/embed/sdk.latest.js';\r\n        me.options.playerElementId = 'greet_video_player';\r\n        me.options.vimeoScriptID = 'vimeo_js';\r\n        me.options.videoGreetLoader = '#video_greet_loader';\r\n        me.options.videoGreetControls = '#apexchat_greet_video_controls';\r\n        ApexChat.WidgetMinimizedWidth = 234;\r\n        ApexChat.WidgetMinimizedHeight = 451;\r\n        ApexChat.WidgetMaximizedWidth = me.options.videoGreet.persistVideoRatioForWidget\r\n            ? 366\r\n            : 380;\r\n        ApexChat.WidgetMaximizedHeight = me.options.videoGreet.persistVideoRatioForWidget\r\n            ? 650\r\n            : 508;\r\n\r\n        me.options.videoPlayerConfig = {\r\n            id: me.options.videoGreet.videoGreetURL,\r\n            width: 300,\r\n            loop: true,\r\n            controls: false,\r\n            byline: false,\r\n            title: false,\r\n            muted: true,\r\n            autoplay: true,\r\n            background: true\r\n        };\r\n        me.options.videoGreetMuteTrigger = '#apexchat_greet_video_mute';\r\n        me.options.videoGreetTooltip = '.video_greet_text';\r\n        me.options.videoGreetTooltipText = '.video_greet_text_thought';\r\n    }\r\n\r\n    postVideoGreetMessages(res) {\r\n        const me = this;\r\n        // We need to prevent multiple posting of same ChatLogID, created an array and saving the chatlogId\r\n        me.postedVideoGreetMessagesArray = me.postedVideoGreetMessagesArray || [];\r\n        // if the chatlogId is already being posted, preventing it to repost which was making text appear twice in dashboard\r\n        if (\r\n            res.chatLogId &&\r\n            me.postedVideoGreetMessagesArray.indexOf(res.chatLogId) !== -1 &&\r\n            !(res.questionType != ScriptsQuestionType.Text)\r\n        ) {\r\n            return false;\r\n        }\r\n        // saving chatlogId is array\r\n        // check checklogid exists or not\r\n        if (res.chatLogId && me.postedVideoGreetMessagesArray.indexOf(res.chatLogId) !== -1) {\r\n            me.postedVideoGreetMessagesArray.push(res.chatLogId);\r\n        }\r\n        me.postMessage({\r\n            event: WidgetTypes.VideoGreetInvitation + WidgetStates.MessageSent,\r\n            data: res\r\n        });\r\n        const domRendered = ApexChat.PubSub.allSubscriptions()[WidgetTypes.DOMUIController]; // DOM has not opened?\r\n        // We only need to send the VideoGreet Agent Script's replies to dashboard via 'videoGreetRoom' object until DOM appeared.\r\n        me.startChatFromVideoGreet(); /* <--CHAT-6961 - Open Chat window, no need to continue mapping on VideoGreet */\r\n        if (!domRendered) {\r\n            me.videoGreetRoom.setWebSyncClient();\r\n            me.videoGreetRoom.publishQuestionTypeResponse(res);\r\n            // Set the visitor selection of question type\r\n            res.visitorSelectedOptions = res.answers;\r\n            res.questionType = me.QTRendererExt.questionTypeRenderer.renderer.model.questionType;\r\n            res.questionTypeDisplayListForVisitor =\r\n                me.QTRendererExt.questionTypeRenderer.renderer.model.questionTypeDisplayListForVisitor;\r\n            res.id = res.chatLogId;\r\n\r\n            res.visitorScriptAnswer = res.answers;\r\n            res.visitorResponseStatus = res.isSkipped\r\n                ? ScriptVisitorResponseStatus.Skipped\r\n                : ScriptVisitorResponseStatus.Answered;\r\n            me.QTRendererExt.questionTypeRenderer.setVisitorSelection(res);\r\n            me.videoGreetRoom.sendMessage({\r\n                chatMsg: res.msgText,\r\n                questionTypeChatLogIdToBeUpdated: res.questionTypeChatLogIdToBeUpdated\r\n            });\r\n        }\r\n    }\r\n\r\n    /**\r\n     * Handling all question type message like, true, false, MC, ATA etc (Click and selection) events\r\n     * This also handling a mapped question for example user select a yes button in true false question type and the\r\n     * yes button is mapped with other question, it will call the api to get the next mapped question.\r\n     * @param {res} message response\r\n     */\r\n    async handleQuestionType(res) {\r\n        const me = this;\r\n        const url = `${GlobalVariables.ApexChatBaseUrl}api/prechat/messages`;\r\n        const message = me.getLastMessageCache();\r\n        // commenting below code because we dont need to decrease counter immediately when question answered we first need to check\r\n        // if map question associated with questiontype then mapped question must be answered before decreasing counter.\r\n        if (!me.isLastMessageMappedWithNextQuestion && me.isChatActive()) {\r\n            // The counter will not decrease when it was already decreased by it's parent question type\r\n            // Decrease the message counter when user response on any question type\r\n            // for example click on Yes or No button then we decrease the counter\r\n        }\r\n        // This variable (isLastMessageMappedWithNextQuestion) is become true when the next question exist for this response\r\n        // At user response time we do not know that either this question is mapped or not we only\r\n        me.templateRenderer.hideMessagePopup();\r\n        me.isLastMessageMappedWithNextQuestion = false;\r\n        window.clearTimeout(me.messageTimeout);\r\n        if (!me.isVideoGreetMessage) {\r\n            me.postVideoGreetMessages(res);\r\n            return;\r\n        }\r\n        const log = {};\r\n        log.visitorId = me.options.visitorId;\r\n        log.companyId = me.options.companyId;\r\n        log.language = me.options.language;\r\n        log.id = me.videoGreetMessageId;\r\n        log.scriptAnswerId = me.agentScriptAnswerId;\r\n        log.sourceType = SourceType.VideoGreet;\r\n        // In case of FULL TEXT PreChat, We dont send the response to server, It renders multiple times, We save it and send it via websync object.\r\n        if (res.questionType === ScriptsQuestionType.FullText) {\r\n            log.visitorResponseStatus = ScriptVisitorResponseStatus.Skipped;\r\n            ApexChat.FullTextVisitorResponse = res.answers;\r\n        } else {\r\n            log.visitorScriptAnswer = res.answers;\r\n            log.visitorResponseStatus = res.isSkipped\r\n                ? ScriptVisitorResponseStatus.Skipped\r\n                : ScriptVisitorResponseStatus.Answered;\r\n        }\r\n\r\n        // checking if visitor respond any script question than do not display EP\r\n        if (!res.isSkipped) {\r\n            ApexChat.storageAPI.StoreTemp('livechat_prechat_started', true);\r\n            window.clearTimeout(me.prechatStartedTimeout);\r\n        }\r\n\r\n        let isLastPreChatMessage = true;\r\n        ApexChat.shouldContinueMapping = true;\r\n        const encodedLog = encodeHTML(JSON.stringify(log));\r\n\r\n        /* #ScriptBot-CHAT-6961:TODO - START - commenting the below code for ScriptBot Flow, When the feature will be final, will remove all commented TODOs */\r\n        if (!ApexChat.ContactInfo) {\r\n            const response = await fetch(url, {\r\n                headers: {\r\n                    Accept: 'application/json',\r\n                    'Content-Type': 'application/json; charset=utf-8'\r\n                },\r\n                method: 'POST',\r\n                body: encodedLog\r\n            });\r\n            const result = await response.json();\r\n            if (!response.ok) {\r\n                // throw new Error(\"Network response was not ok\");\r\n                logIt('Error: Network response was not ok');\r\n            }\r\n        }\r\n        /* #ScriptBot-CHAT-6961:TODO - END - */\r\n        if (!ApexChat.ContactInfo) {\r\n            const timerToStartChat = setInterval(() => {\r\n                if (isLastPreChatMessage && !res.isSkipped) {\r\n                    // JIRA_4308 - closing prechat triggers the chat (Fixed by adding this isSkipped Flag)\r\n                    isLastPreChatMessage = false;\r\n                    // point 1 in case of qt\r\n                    me.startChatFromVideoGreet();\r\n                } else {\r\n                    clearInterval(timerToStartChat);\r\n                }\r\n            }, 500);\r\n        }\r\n        // In case of TEXT PreChat, We save it and send it via websync object.\r\n        if (res.questionType === ScriptsQuestionType.Text && res.contactInfo) {\r\n            ApexChat.ContactInfo = res.contactInfo;\r\n        }\r\n    }\r\n\r\n    startChatFromVideoGreet(e, config) {\r\n        const me = this;\r\n        me.$('#apexchat_invitation_container_wrapper', me.DOM).addClass(\r\n            'greet_video_invitation_container_start_chat'\r\n        );\r\n        setTimeout(() => {\r\n            // is there a srcElement passed and it has a data attribute named shouldStartChat with value = false? return.\r\n            if (\r\n                (config && !config.srcElement) ||\r\n                (config && config.srcElement && !me.$(config.srcElement).data('shouldStartChat'))\r\n            ) {\r\n                return false;\r\n            }\r\n            // me.resetVideoGreetVideo();\r\n            // me.postMessage({ event: WidgetTypes.VideoGreetInvitation + WidgetStates.Clicked, data: {} });\r\n            // me.initiatedBy = 'PreChat';\r\n            me.state.changeState({\r\n                toState: WidgetStates.Clicked,\r\n                value: { initiatedBy: 'PreChat' }\r\n            });\r\n            me.updateClassBasedOnVisibility();\r\n            if (me.isWindowedStarted() || me.options.chatMode == ChatMode.Windowed) {\r\n                me.options.chatInitiatedBy = 'PreChat';\r\n                me.startWindowedChat(\r\n                    Object.assign(me.options, {\r\n                        shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n                        FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n                    })\r\n                ); // pass parameter as a querystring\r\n            }\r\n        }, 100);\r\n    }\r\n\r\n    UIConfiguration() {\r\n        const me = this;\r\n        const position = me.options.videoGreet.videoGreetPosition;\r\n        // get width/height of prechat object without popup message\r\n        const el = me.DOM.getElementById('apexchat_prechat_chat_icon');\r\n        if (el) {\r\n            me.iconWidth = el.offsetWidth + 30;\r\n            me.iconHeight = el.offsetHeight + (me.skin.outerObject.hideOuterObject ? 0 : 20);\r\n            ApexChat.PreChatIconDimensions = {\r\n                Width: me.iconWidth,\r\n                Height: me.iconHeight\r\n            };\r\n        }\r\n\r\n        me.templateRenderer.hideMessagePopup();\r\n        // apply css class to prechat object base on position\r\n        me.applyCssClass(position);\r\n\r\n        const isMaximized = me.isVideoGreetStateMaximized();\r\n        // notify iframe for resize\r\n        me.postMessage({\r\n            event: 'videogreet-size',\r\n            data: {\r\n                isPreChatRoundedTheme: me.options.isPreChatRoundedTheme,\r\n                width: isMaximized ? ApexChat.WidgetMaximizedWidth : me.iconWidth,\r\n                height: isMaximized ? ApexChat.WidgetMaximizedHeight : me.iconHeight\r\n            }\r\n        });\r\n\r\n        if (!me.isChatInProgress()) {\r\n            // ref. CHAT-4589: we should stop pre-chat message popups on susequent page reloads\r\n            // me.queueAutoMessaging();\r\n        }\r\n\r\n        // bind close button\r\n        if (me.options.isMobile) {\r\n            me.$('#apexchat_prechat_close_message_popup', me.DOM).show();\r\n        }\r\n        me.$(this.options.videoGreetTooltip, me.DOM)\r\n            .children(this.options.videoGreetTooltipText)\r\n            .on('click', () => {\r\n                me.$(me.options.videoGreetInvitationOverlayTrigger, me.DOM).trigger('click');\r\n            });\r\n        me.$(me.DOM).on('click', '.apexchat_mc_ata_list', (e) => {\r\n            me.startChatFromVideoGreet(); // click on option DOM window open\r\n        });\r\n        me.$(me.DOM).on('click', '.apexchat_mc_ata_list', (e) => {\r\n            me.startChatFromVideoGreet(); // click on option DOM window open\r\n        });\r\n        me.$(me.DOM).on('click', '.live_chat_scheduler_bg', (e) => {\r\n            me.startChatFromVideoGreet(); // click on option DOM window open\r\n        });\r\n        me.eventSubscription();\r\n        // get icon object for start chat event binding default use inner object but if inner object is hide then use outer object\r\n        let startChatDiv = 'apexchat_prechat_chat_icon';\r\n        if (me.skin.innerObject.hideInnerObject) {\r\n            startChatDiv = 'apexchat_prechat_main_bg';\r\n        }\r\n        this.options.containerId = startChatDiv;\r\n\r\n        me.setClickCallToAction(startChatDiv, 'PreChat', {\r\n            shouldContinueMapping: ApexChat.shouldContinueMapping,\r\n            FullTextVisitorResponse: ApexChat.FullTextVisitorResponse\r\n        }); // pass parameter to send via query string\r\n        const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n        const isChatInActiveAndDomMinimized =\r\n            (domState == WidgetStates.ShownMinimized || domState == WidgetStates.Closed) &&\r\n            !me.isChatActive();\r\n        if (isChatInActiveAndDomMinimized) {\r\n            // when dom is minimized/closed and chat is inactive we need to show prechat widget\r\n            me.show();\r\n            me.initVideoGreet();\r\n        } else if (me.getCurrentState() === WidgetStates.Hidden && me.isChatActive()) {\r\n            me.hide();\r\n        } else {\r\n            // Stop to show the prechat initial messages and hide the widget when chat started already.\r\n            if (\r\n                domState == WidgetStates.ShownMaximized ||\r\n                me.getCurrentState() == WidgetStates.Hidden\r\n            ) {\r\n                me.options.videoGreet.videoGreetMessages = [];\r\n                me.hide();\r\n            } else {\r\n                me.initVideoGreet();\r\n            }\r\n        }\r\n    }\r\n\r\n    initVideoGreet() {\r\n        const me = this;\r\n        if (!ApexChat.Vimeo && me.options.videoGreet.videoGreetURL) {\r\n            getStyleForIframe(\r\n                `https://vjs.zencdn.net/8.16.1/video-js.css`,\r\n                'apexchat_Iframe_videogreet',\r\n                me.options.iframeId || me.options.model.iframeId || 'apexchat_browser_chatwindow_max'\r\n            );\r\n            const videoTemplate = `<video-js id=\"video-greet-pl\" autoplay muted loop preload=\"auto\">\r\n                                <source src=\"${me.options.videoGreet.videoGreetURL}/manifest/video.m3u8\"\r\n                                type=\"application/x-mpegURL\" />\r\n                              </video-js>`;\r\n            me.DOM.getElementById('greet_video_player').innerHTML = videoTemplate;\r\n            const options = {\r\n                controls: false,\r\n                autoplay: true,\r\n                preload: 'auto',\r\n                fill: true,\r\n                muted: true,\r\n                playsinline: true\r\n            };\r\n            const player = me.DOM.getElementById('video-greet-pl');\r\n            videojs(player, options).ready(function () {\r\n                me.DOM.getElementById('apexchat_greet_video_controls').style.display = 'block';\r\n                me.DOM.getElementById('apexchat_prechat_message_popup').style.display = 'block';\r\n                const myPlayer = this;\r\n                myPlayer.play();\r\n                me.videoPlayer = this;\r\n                me.generateVideoGreet();\r\n            });\r\n        }\r\n    }\r\n\r\n    eventSubscription() {\r\n        const me = this;\r\n        const hideIt = function (isMobile) {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            if (me.options.chatMode === ChatMode.DOM || isMobile) {\r\n                me.hide();\r\n            } else {\r\n                window.clearTimeout(me.messageTimeout);\r\n            }\r\n        };\r\n        const chatStartedFromExitPopup = function () {\r\n            me.hide();\r\n            if (me.videoPlayer) {\r\n                // check vimeo player exists then pause the video\r\n                me.videoPlayer.pause();\r\n            }\r\n        };\r\n        const chatStartedFromPrechat = function () {\r\n            me.isChatStartedFromPreChat = true; // CHAT-7681 Iphone prechat double greeting Issue\r\n            if (me.videoPlayer) {\r\n                // check vimeo player exists then pause the video\r\n                me.videoPlayer.pause();\r\n            }\r\n            // CHAT-6794 // need to remove the last stored mapped question because another parent question has appeared.\r\n            ApexChat.storageAPI.Remove(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE);\r\n            // Show Windowed Widget instead DOM, when Windowed chat already started\r\n            if (me.options.chatMode === ChatMode.DOM) {\r\n                hideIt();\r\n            }\r\n        };\r\n        const cleanUp = function () {\r\n            // JIRA_6472 - Greeting was not appearing on reinitializing\r\n            // summary: Removing the PreChat Message Sent helped the greeting to appear it again.\r\n            ApexChat.storageAPI.Remove(TempCache.PreChat_Message_Sent);\r\n        };\r\n        const showIt = function () {\r\n            const domState = me.state.getStateValue(WidgetTypes.DOM);\r\n            if (domState == WidgetStates.ShownMaximized) {\r\n                return;\r\n            }\r\n            me.show();\r\n        };\r\n        // subscribe for chat Message and typing indicator when chat mode has set to dom\r\n        if (me.options.chatMode == ChatMode.DOM) {\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.Closed, hideIt);\r\n            me.subscribe(WidgetTypes.DOM + WidgetStates.ShownMinimized, hideIt);\r\n        }\r\n        // subscribe for start chat event from any invitation\r\n        me.subscribe(WidgetTypes.ExitPopup + WidgetStates.ShownMaximized, chatStartedFromExitPopup);\r\n        me.subscribe(WidgetTypes.ExitPopup + WidgetStates.Closed, () => {\r\n            me.postMessage({\r\n                event: 'videogreet-gif-file-loaded',\r\n                data: {\r\n                    imageUrl: me.options.videoGreet.animatedImageUrl\r\n                }\r\n            });\r\n        });\r\n        me.subscribe(WidgetTypes.VideoGreetInvitation + WidgetStates.Closed, () => {\r\n            hideIt(me.options.isMobile || false);\r\n        });\r\n        me.subscribe(WidgetTypes.DropDown + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Bar + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(WidgetTypes.Tab + WidgetStates.Clicked, hideIt);\r\n        me.subscribe(\r\n            WidgetTypes.VideoGreetInvitation + WidgetStates.Clicked,\r\n            chatStartedFromPrechat\r\n        );\r\n        // When Chat Session Ends, On very next message from Visitor, an overlay mask for starting new chat appears,\r\n        // & visitor starts the chat at this point we need to delete few cookies for PreChat.\r\n        me.subscribe(WidgetTypes.ChatRoom + ChatEvents.OnSendMessageFailure, cleanUp);\r\n    }\r\n\r\n    applyCssClass(position) {\r\n        // apply css classes base on pre chat position\r\n        const me = this;\r\n        // remove default classes\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_main_container'),\r\n            'apexchat_prechat_theme_margin'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_left_top'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x_right'\r\n        );\r\n        removeClass(\r\n            me.DOM.getElementById('apexchat_prechat_message_popup'),\r\n            'apexchat_prechat_tri_left_theme'\r\n        );\r\n        addClass(\r\n            me.DOM.getElementById('apexchat_prechat_close_message_popup'),\r\n            'apexchat_prechat_x'\r\n        );\r\n\r\n        me.DOM.getElementById('apexchat_prechat_main_container').style.position = 'relative';\r\n        me.DOM.getElementById('apexchat_rd_invitation_bg').style.position = 'fixed';\r\n        switch (position) {\r\n            case Position.Left:\r\n                me.templateRenderer.renderOnLeftPosition();\r\n                break;\r\n            case Position.Right:\r\n                me.templateRenderer.renderOnRightPosition();\r\n                break;\r\n            default:\r\n        }\r\n    }\r\n\r\n    async autoMessageRendering(options) {\r\n        const me = this;\r\n        const { message } = options;\r\n        const { chatMsg } = options;\r\n        // as we are making Mock JSON for Pipe messaging, In case of Default Animation, we need to prevent the appending of content\r\n        if (me.options.preChatMessageAnimation === PreChatMessageAnimation.Default) {\r\n            if (message && message.messageType !== PreChatMessageType.plain_Text) {\r\n                message.dontAppendExisitngContent = true;\r\n            }\r\n            if (chatMsg && chatMsg.messageType !== PreChatMessageType.plain_Text) {\r\n                chatMsg.dontAppendExisitngContent = true;\r\n            }\r\n        }\r\n        const { index } = options;\r\n        // check message type is script message or plain message\r\n        if (\r\n            (index == -1 && chatMsg) ||\r\n            (message &&\r\n                message.messageType == PreChatMessageType.agent_Script &&\r\n                message.agentScript)\r\n        ) {\r\n            const questionType = chatMsg ? chatMsg.questionType : message.questionType;\r\n            me.messagePopupUI.render(chatMsg || message);\r\n            me.messagePopupUI.clear();\r\n            await me.renderScriptMessage(chatMsg || message.agentScript);\r\n            me.messagePopupUI.questionTypeUIConfiguration(questionType);\r\n        } else {\r\n            // create model for message logging\r\n            const messageLog = {};\r\n            messageLog.visitorId = me.options.visitorId;\r\n            messageLog.text = message.message;\r\n            messageLog.sourceType = SourceType.VideoGreet;\r\n            me.logMessageOnServer(messageLog);\r\n            // render plain text message\r\n            me.messagePopupUI.render(message);\r\n        }\r\n        // check message is prechat or chat flow\r\n        if (\r\n            !options.isPipedMessage &&\r\n            message &&\r\n            message.questionType == ScriptsQuestionType.None\r\n        ) {\r\n            me.queueNextMessage(index + 1, message.duration * 1000);\r\n        }\r\n        if (options.cb) {\r\n            options.cb();\r\n        }\r\n    }\r\n\r\n    async displayMessage(index, isVideoGreetMessage, chatMsg) {\r\n        const me = this;\r\n        if (me.isWindowedStarted()) {\r\n            return; // no pop message if Windowed has started\r\n        }\r\n        // if chat started from prechat and chatmsg is undefined and isVideoGreetMessage true appears thats means its a prechat messages appearing so we dont need it to show because chat has already been started\r\n        // Also, on windowed mode if chat started then we dont need to show popup while windowed mode is on.\r\n        if (!chatMsg && me.isChatStartedFromPreChat && isVideoGreetMessage) {\r\n            return;\r\n        }\r\n        const preChatMsg = me.options.videoGreet.videoGreetMessages[index];\r\n        // CHAT-7226  Next Mapped Question Logic Change\r\n        // as option property removed from backend now we explicity add option property to our msg.options object,\r\n        // because all QT UI depend upon that property.\r\n        if (\r\n            preChatMsg &&\r\n            preChatMsg.questionType != ScriptsQuestionType.None &&\r\n            preChatMsg.agentScript &&\r\n            preChatMsg.agentScript.options\r\n        ) {\r\n            preChatMsg.agentScript.options = addOptionProperty(preChatMsg.agentScript.options);\r\n        }\r\n        me.messagePopupUI = me.templateRenderer.popupUI(me.options.isPreChatRoundedTheme);\r\n        me.messagePopupUI.setMessageTemplate();\r\n        me.isVideoGreetMessage = isVideoGreetMessage;\r\n        me.agentScriptAnswerId = 0;\r\n        me.allowBackgroundClick = true;\r\n        /// Wait for the flag/setting called “re-show after” which wipes the cookies after X amount of minutes and will treat them as a new visitor\r\n        me.prechatStartedTimeout = window.setTimeout(() => {\r\n            ApexChat.storageAPI.StoreTemp('livechat_prechat_started', false);\r\n        }, me.options.reShowIntervalMinutes * 60 * 1000);\r\n        // checking message type is prechat message or chat message\r\n        if (isVideoGreetMessage && !me.isChatStartedFromPreChat) {\r\n            // get prechat message\r\n            const message = me.options.videoGreet.videoGreetMessages[index];\r\n            if (message) {\r\n                message.message = parseTemplate(\r\n                    removeTextFollowedByColon(message.message),\r\n                    me.options\r\n                );\r\n            }\r\n            message.text = message.text || message.message;\r\n            const msgObject = {\r\n                m: message.agentScript || message\r\n            };\r\n            if (me.pipeMessageHandler.isValidPipedMessage(msgObject)) {\r\n                msgObject.isSplitMessage = true; // if message is piped define isSplitMessage to true\r\n                // CHAT-7351- Split Message send as a one message on server.\r\n                // in below logic we just send a pipe message as one message to server\r\n                const messageLog = {};\r\n                // create model for message logging\r\n                messageLog.visitorId = me.options.visitorId;\r\n                messageLog.text = removeTextFollowedByColon(msgObject.m.text);\r\n                messageLog.scriptAnswerId = msgObject.m.id;\r\n                messageLog.questionType = msgObject.m.questionType;\r\n                messageLog.visitorResponseType = msgObject.m.visitorResponseType;\r\n                messageLog.options = msgObject.m.options;\r\n                messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n                messageLog.questionTypeDisplayListForVisitor = msgObject.m.displayListForVisitor;\r\n                messageLog.sourceType = SourceType.VideoGreet;\r\n                me.logMessageOnServer(messageLog); // logging message to server\r\n                me.pipeMessageHandler.startPolling({\r\n                    messageDisplayDuration:\r\n                        message.duration > 100 ? message.duration : message.duration * 1000, // detecting either Its Seconds or Milliseconds\r\n                    init() { },\r\n                    async startPollingCallback(m) {\r\n                        m.message = m.text;\r\n                        await me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true\r\n                        });\r\n                        // In Piped messages the message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: '.apexchat_prechat_message_bubble',\r\n                            shouldStartChat\r\n                        });\r\n                    },\r\n                    lastPollingCallback(args) {\r\n                        const { m } = args;\r\n                        m.message = m.text;\r\n                        me.autoMessageRendering({\r\n                            chatMsg: m,\r\n                            index: -1,\r\n                            isPipedMessage: true,\r\n                            cb: args.cb\r\n                        });\r\n                        // In Piped messages the last message can be QT we need QT to not to start chat IF user clicks on their DIV HTML Element\r\n                        const shouldStartChat = m.questionType == ScriptsQuestionType.None;\r\n                        me.bindPopupForStartingChat({\r\n                            popupSelector: '.apexchat_prechat_message_bubble',\r\n                            shouldStartChat\r\n                        });\r\n                    }\r\n                });\r\n            } else {\r\n                me.autoMessageRendering({\r\n                    message,\r\n                    chatMsg,\r\n                    index\r\n                });\r\n            }\r\n            // checking chatroom msg is script message aur text message\r\n        } else if (\r\n            chatMsg.scriptAnswerId > 0 &&\r\n            (chatMsg.questionType != ScriptsQuestionType.None || chatMsg.agentScriptDocuments) &&\r\n            chatMsg.visitorResponseStatus == ScriptVisitorResponseStatus.UnAnswered\r\n        ) {\r\n            logIt(chatMsg);\r\n            me.agentScriptAnswerId = -1;\r\n            chatMsg.dontAppendExisitngContent = true; // we need detection here for QT is from Dashboard to handle animation.\r\n            me.messagePopupUI.clear();\r\n            me.messagePopupUI.render(chatMsg);\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                chatMsg,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n            me.messagePopupUI.questionTypeUIConfiguration(chatMsg.questionType);\r\n        } else {\r\n            me.messagePopupUI.render(chatMsg);\r\n        }\r\n    }\r\n\r\n    queueAutoMessaging() {\r\n        const me = this;\r\n        if (\r\n            me.options.videoGreet.videoGreetMessages &&\r\n            me.options.videoGreet.videoGreetMessages.length > 0\r\n        ) {\r\n            let lastPreChatPopoutMessage = me.getLastMessageCache();\r\n            if (!lastPreChatPopoutMessage) {\r\n                // It means the next message is first to be display\r\n                lastPreChatPopoutMessage = {\r\n                    index: 0,\r\n                    duration: me.options.videoGreet.preChatFirstMessageTimeout\r\n                        ? 1000 * me.options.videoGreet.preChatFirstMessageTimeout\r\n                        : 1000\r\n                };\r\n            }\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: if mapped question has appeared, in case of refresh it should appear again instead of parent question\r\n            const hasMappedQuestionAppeared = storageAPIExists(\r\n                TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE\r\n            );\r\n            let lastMappedQuestion;\r\n            if (hasMappedQuestionAppeared) {\r\n                lastMappedQuestion = JSON.parse(\r\n                    getStorageAPIValue(TempCache.APEXCHAT_PRECHAT_MAPPED_QUESTION_COOKIE)\r\n                );\r\n            }\r\n            me.queueNextMessage(\r\n                lastPreChatPopoutMessage.index,\r\n                lastPreChatPopoutMessage.duration,\r\n                lastMappedQuestion\r\n            );\r\n        }\r\n    }\r\n\r\n    queueNextMessage(index, duration, lastMappedQuestion) {\r\n        // show next message if available\r\n        const me = this;\r\n        if (me.options.videoGreet.videoGreetMessages.length == index) {\r\n            return;\r\n        }\r\n        if (index < 0) {\r\n            // Do not show the next message if somebody close the message and then refresh the page\r\n            // In message close event we are setting the index of the last message = -1\r\n            return;\r\n        }\r\n        if (me.options.videoGreet.videoGreetMessages.length > index) {\r\n            // CHAT-6794 [PreChat] - Mapped Question on Page Refresh not appearing\r\n            // summary: Once a mapped question appears and the visitor decides to refresh the page, rather than the parent question appearing, the visitor will now see the mapped question.\r\n            // lastMappedQuestion: Its only for Predefined messages.\r\n            // it will be always 'NULL' in case of running Chat session,\r\n            // It could be 'Object' only if the last prechat msg was not Parent Question.\r\n            me.messageTimeout = window.setTimeout(() => {\r\n                me.displayMessage(index, true, lastMappedQuestion);\r\n            }, duration);\r\n        }\r\n        // summary: isPlainText is the plain text when user adds plain text from edit profile not agent scripted plain text.\r\n        const isPlainText =\r\n            me.options.videoGreet.videoGreetMessages[index - 1] &&\r\n            me.options.videoGreet.videoGreetMessages[index - 1].messageType ==\r\n            PreChatMessageType.plain_Text;\r\n        // isAgentScript means its agent script.\r\n        const isAgentScript =\r\n            me.options.videoGreet.videoGreetMessages[index - 1] &&\r\n            me.options.videoGreet.videoGreetMessages[index - 1].messageType ==\r\n            PreChatMessageType.agent_Script;\r\n        // isQuestionType and None means Plain Text.\r\n        const isQTNone =\r\n            me.options.videoGreet.videoGreetMessages[index - 1] &&\r\n            me.options.videoGreet.videoGreetMessages[index - 1].questionType ==\r\n            ScriptsQuestionType.None;\r\n        // JIRA_4241 - Checking that Prechat message is Last, Plain Text and prevent multi-rendering.\r\n        if (\r\n            me.options.videoGreet.videoGreetMessages.length == index && // To Make sure Last PreChat Msg\r\n            (isPlainText || (isAgentScript && isQTNone)) &&\r\n            !me.options.videoGreet.videoGreetMessages[index - 1].isLastPreChatMessage\r\n        ) {\r\n            // prevent multi-rendering\r\n            me.options.videoGreet.videoGreetMessages[index - 1].isLastPreChatMessage = true;\r\n            me.messageTimeout = window.setTimeout(() => {\r\n                me.displayMessage(index - 1, true);\r\n            }, duration);\r\n            // return;\r\n        }\r\n        me.setLastMessageCache(index, duration);\r\n    }\r\n\r\n    bindPopupForStartingChat(options) {\r\n        const me = this;\r\n        const { popupSelector } = options;\r\n        const { message } = options;\r\n        me.$(popupSelector, me.DOM).data('shouldStartChat', options.shouldStartChat);\r\n        if (options.shouldStartChat) {\r\n            me.$(popupSelector, me.DOM).on('click.startchat', function (e) {\r\n                me.startChatFromVideoGreet(e, {\r\n                    srcElement: this,\r\n                    message\r\n                });\r\n            });\r\n        } else {\r\n            // unbind event when qt is not none\r\n            me.$(popupSelector, me.DOM).off('click.startchat');\r\n        }\r\n        me.handleADA(\r\n            me.DOM.querySelector(popupSelector),\r\n            me.startChatFromVideoGreet.bind2(this, {\r\n                srcElement: me.$(popupSelector, me.DOM),\r\n                message\r\n            })\r\n        );\r\n    }\r\n\r\n    async renderScriptMessage(message) {\r\n        const me = this;\r\n        const messageLog = {};\r\n        message.text = parseTemplate(removeTextFollowedByColon(message.text), me.options);\r\n        me.agentScriptAnswerId = message.id;\r\n        // create model for message logging\r\n        messageLog.visitorId = me.options.visitorId;\r\n        messageLog.text = message.text;\r\n        messageLog.scriptAnswerId = message.id;\r\n        messageLog.questionType = message.questionType;\r\n        messageLog.options = message.options;\r\n        messageLog.visitorResponseStatus = ScriptVisitorResponseStatus.UnAnswered;\r\n        messageLog.visitorResponseType = message.visitorResponseType;\r\n        messageLog.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n        messageLog.isSplitMessage = message.isSplitMessage;\r\n        messageLog.sourceType = SourceType.VideoGreet;\r\n        me.logMessageOnServer(messageLog);\r\n        if (message.questionType == ScriptsQuestionType.FullText) {\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            me.QTRendererExt.questionTypeRenderer.renderMessage(\r\n                message,\r\n                me.QTRendererExt.afterRenderMessage.bind2(me.QTRendererExt)\r\n            );\r\n        }\r\n        // check if question type is None and msg does not contain files\r\n        // it prevent to go to QTRenderer to render message\r\n        else if (\r\n            message.questionType === ScriptsQuestionType.None &&\r\n            !message.agentScriptDocuments\r\n        ) {\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = message.text;\r\n            me.$('#apexchat_greet_video_start_trigger', me.DOM).show();\r\n        } else {\r\n            // render agent script message\r\n            me.DOM.getElementById('apexchat_prechat_message').innerHTML = '';\r\n            message.userId = message.userId || 0;\r\n            message.participantDisplayName = message.participantDisplayName || '';\r\n            message.createdOn = new Date();\r\n            message.questionTypeDisplayListForVisitor = message.displayListForVisitor;\r\n            await me.QTRendererExt.questionTypeRenderer.renderMessage(message);\r\n            if (message.questionType == ScriptsQuestionType.None) {\r\n                me.$('#apexchat_greet_video_start_trigger', me.DOM).show();\r\n            }\r\n            me.questionTypeUIConfiguration();\r\n        }\r\n        // here, we make sure we grab the messages which have been shown\r\n        // while prechat is displayed/not hidden\r\n        const m = message;\r\n        const currentPreChatState = me.getCurrentState();\r\n        m.isShown = currentPreChatState === WidgetStates.ShownMaximized;\r\n        ApexChat.videoGreetMessagesDisplayed = ApexChat.videoGreetMessagesDisplayed || [];\r\n        if (m.isShown) {\r\n            ApexChat.videoGreetMessagesDisplayed.push(m);\r\n        }\r\n    }\r\n\r\n    setAllowBackgroundClick(questionType) {\r\n        const me = this;\r\n        if (\r\n            questionType >= 0 &&\r\n            questionType !== ScriptsQuestionType.None &&\r\n            questionType !== ScriptsQuestionType.Text &&\r\n            questionType !== ScriptsQuestionType.Time &&\r\n            questionType !== ScriptsQuestionType.TimeCalendar &&\r\n            questionType !== ScriptsQuestionType.CalendarDate\r\n        ) {\r\n            me.allowBackgroundClick = false;\r\n        }\r\n    }\r\n\r\n    questionTypeUIConfiguration(questionType) {\r\n        const me = this;\r\n        me.setAllowBackgroundClick(questionType);\r\n        ADACompliant.push(me.$('.apexchat_ada_compliance', me.DOM)).apply();\r\n        me.$('.apexchat_question_type_close_button', me.DOM).attr(\r\n            'style',\r\n            'display:none !important'\r\n        );\r\n        me.$('#apexchat_click_instruction', me.DOM).attr('style', 'display: none !important');\r\n        me.$('#apexchat_participant_display_name', me.DOM).attr(\r\n            'style',\r\n            'display: none !important'\r\n        );\r\n        me.$('#apexchat_participant_display_col', me.DOM).attr('style', 'display: none !important');\r\n    }\r\n\r\n    logMessageOnServer(log) {\r\n        const me = this;\r\n        if (localstorageAPIExists('livechat_prechat_msg_array')) {\r\n            me.messageArray = JSON.parse(localStorageAPIGet('livechat_prechat_msg_array'));\r\n        }\r\n        if (log.isSplitMessage) {\r\n            // if message is splitted message then we dont need to log on server because we already did it\r\n            return;\r\n        }\r\n        const videoGreetMsgObj = me.getDuplicatedObjectFromArray(me.messageArray, log.text, 'text');\r\n\r\n        if (videoGreetMsgObj) {\r\n            me.videoGreetMessageId = videoGreetMsgObj.id;\r\n            return; // duplicated message.\r\n        }\r\n        const url = `${GlobalVariables.ApexChatBaseUrl}api/prechat/messages`;\r\n        // encode just in case there are any HTML tags to avoid request failure due to CSRF\r\n        const encodedLog = encodeHTML(JSON.stringify(log));\r\n        me.$.ajax({\r\n            type: 'POST',\r\n            url,\r\n            dataType: 'json',\r\n            data: encodedLog,\r\n            contentType: 'application/json; charset=utf-8',\r\n            success(response) {\r\n                me.videoGreetMessageId = response.id;\r\n                me.messageArray.push({ id: me.videoGreetMessageId, text: log.text });\r\n                ApexChat.localStorageAPI.Store(\r\n                    'livechat_prechat_msg_array',\r\n                    JSON.stringify(me.messageArray)\r\n                );\r\n                me.setVideoGreetMessageIdsCache(me.videoGreetMessageId);\r\n            },\r\n            failure(err) {\r\n                logIt(err);\r\n            }\r\n        });\r\n    }\r\n\r\n    getDuplicatedObjectFromArray(array, msg, property) {\r\n        let i = array.length;\r\n        while (i--) {\r\n            if (array[i][property] === msg) {\r\n                return array[i];\r\n            }\r\n        }\r\n        return null;\r\n    }\r\n\r\n    setLastMessageCache(index, duration) {\r\n        const me = this;\r\n        const message = { index, duration };\r\n        Cookies.set(me.lastMessageStoreName, JSON.stringify(message));\r\n    }\r\n\r\n    getLastMessageCache() {\r\n        const me = this;\r\n        const message = Cookies.get(me.lastMessageStoreName);\r\n        return message ? JSON.parse(message) : null;\r\n    }\r\n\r\n    getMessageCounterCache() {\r\n        const me = this;\r\n        const counter = Cookies.get(me.messageCounterStoreName) || 0;\r\n        return parseInt(counter);\r\n    }\r\n\r\n    setVideoGreetMessageIdsCache(id) {\r\n        // store pre chat message data in local storage\r\n        const storeData = getCookieValue(TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE);\r\n        if (storeData) {\r\n            var storeJson = JSON.parse(storeData);\r\n        }\r\n        if (!storeJson) {\r\n            storeJson = [];\r\n        }\r\n        storeJson.push(id);\r\n        Cookies.set(TempCache.APEXCHAT_PRECHAT_MESSAGE_IDS_COOKIE, stringify(storeJson));\r\n    }\r\n\r\n    show() {\r\n        super.show();\r\n        this.maximize();\r\n    }\r\n\r\n    displayLastMessageFromHistory() {\r\n        const me = this;\r\n        const lastMessage = ApexChat.TryParse(Cookies.get('livechat_chat_lastmessage')); // get last message of chat from cookies\r\n        if (\r\n            lastMessage &&\r\n            lastMessage.questionType !== ScriptsQuestionType.None &&\r\n            (!me.lastMessageDisplayed ||\r\n                (me.lastMessageDisplayed && me.lastMessageDisplayed.id != lastMessage.id))\r\n        ) {\r\n            // check if message is question type and message is not appear before so show it\r\n            if (lastMessage.text.indexOf('||') > -1) {\r\n                // we are not handling pipe message here, as this is perfectly render by onMessageArrived\r\n                return;\r\n            }\r\n            if (lastMessage.options) {\r\n                lastMessage.options = addOptionProperty(lastMessage.options);\r\n            }\r\n            me.lastMessageDisplayed = lastMessage;\r\n            window.setTimeout(() => {\r\n                me.displayMessage(0, false, lastMessage);\r\n            }, lastMessage.questionTypeDelaySeconds * 1000);\r\n        }\r\n    }\r\n\r\n    hide() {\r\n        super.hide();\r\n        // resize iframe\r\n        this.postMessage(\r\n            {\r\n                event: WidgetTypes.VideoGreetInvitation + WidgetStates.Hidden,\r\n                data: {}\r\n            },\r\n            '*'\r\n        );\r\n        window.clearTimeout(this.messageTimeout);\r\n        this.pipeMessageHandler.reset(); // stop all processing of pipe messages if its running\r\n    }\r\n\r\n    maximize() {\r\n        super.maximize();\r\n    }\r\n\r\n    generateVideoGreet() {\r\n        const me = this;\r\n        const iframeEl = document.getElementById('apexchat_video_greet_invitation_frame');\r\n        const isMaximized = me.isVideoGreetStateMaximized();\r\n        if (isMaximized) {\r\n            me.maximizeVideoGreet();\r\n            me.$(me.options.videoGreetPlayPauseIcon, me.DOM).toggleClass('play_icon pause_icon');\r\n            me.videoPlayerState = 'paused';\r\n            if (me.isPageRefreshed()) {\r\n                me.videoPlayer.pause();\r\n                me.handleVideoGreetMute();\r\n                me.togglePlayIcon();\r\n            }\r\n            me.$(me.options.videoGreetInvitationOverlayTrigger, me.DOM).hide();\r\n            me.$(me.options.videoGreetLoader, me.DOM).hide();\r\n            if (!me.isChatInProgress()) {\r\n                // ref. CHAT-4589: we should stop pre-chat message popups on susequent page reloads\r\n                me.queueAutoMessaging();\r\n            } else {\r\n                me.startChatFromVideoGreet();\r\n            }\r\n        }\r\n        if (me.options.videoGreet.greetText) {\r\n            me.$(this.options.videoGreetTooltip, me.DOM)\r\n                .children(this.options.videoGreetTooltipText)\r\n                .text(me.options.videoGreet.greetText);\r\n        } else {\r\n            me.$(this.options.videoGreetTooltip, me.DOM).hide();\r\n        }\r\n        if (me.isMobile()) {\r\n            const container = me.$('#apexchat_video_greet_invitation_max', me.DOM);\r\n            container.addClass('apexchat_video_greet_invitation_mobile');\r\n        }\r\n        if (me.videoPlayer) {\r\n            me.videoPlayer.on('ready', () => {\r\n                if (me.options.videoGreet.animatedImageUrl) {\r\n                    me.postMessage({\r\n                        event: 'videogreet-gif-file-loaded',\r\n                        data: {\r\n                            imageUrl: me.options.videoGreet.animatedImageUrl\r\n                        }\r\n                    });\r\n                }\r\n\r\n                Promise.all([me.videoPlayer.height(), me.videoPlayer.width()]).then(\r\n                    (dimensions) => {\r\n                        const width = dimensions[0];\r\n                        const height = dimensions[1];\r\n                        if (width > height) {\r\n                            me.$(me.options.videoGreetInvitationContainer, me.DOM).addClass(\r\n                                'video_greet_landscape_video'\r\n                            );\r\n                        }\r\n                    }\r\n                );\r\n\r\n                if (!me.videoPlayerState) {\r\n                    me.videoPlayerState = 'playing';\r\n                }\r\n\r\n                me.$(me.options.videoGreetPlayTrigger, me.DOM).on('click', () => {\r\n                    me.handlePlayPause();\r\n                });\r\n\r\n                me.$(me.options.videoGreetMuteTrigger, me.DOM).on('click', () => {\r\n                    me.handleVideoGreetMute();\r\n                });\r\n\r\n                me.$('#apexchat_greet_video_start_trigger', me.DOM).on('click', () => {\r\n                    me.videoPlayer.pause();\r\n                    me.videoPlayer.currentTime(0);\r\n                    me.startChatFromVideoGreet();\r\n                });\r\n\r\n                let playedInitially = false;\r\n                me.videoPlayer.on('play', () => {\r\n                    if (!playedInitially) {\r\n                        me.show();\r\n                        setTimeout(() => {\r\n                            me.$(me.options.prechatMessagesContainer, me.DOM).css({\r\n                                visibility: 'visible',\r\n                                opacity: 1\r\n                            });\r\n                            me.$(me.options.videoGreetTooltip, me.DOM).addClass(\r\n                                'video_greet_slide_text'\r\n                            );\r\n                            if (\r\n                                me.$(me.options.videoGreetTooltip, me.DOM).text() &&\r\n                                me.$(me.options.videoGreetTooltip, me.DOM).text().length > 34\r\n                            ) {\r\n                                me.$(me.options.videoGreetTooltip, me.DOM).addClass(\r\n                                    'video_greet_slide_text_smaller'\r\n                                );\r\n                            }\r\n                            me.$(me.options.videoGreetControls, me.DOM).addClass(\r\n                                'apexchat_greet_video_controls_show'\r\n                            );\r\n                            if (!isMaximized) {\r\n                                if (!me.isChatInProgress()) {\r\n                                    // ref. CHAT-4589: we should stop pre-chat message popups on susequent page reloads\r\n                                    me.queueAutoMessaging();\r\n                                }\r\n                            }\r\n                        });\r\n                    }\r\n                    logIt('▶ Video Greet:: played!');\r\n                    playedInitially = true;\r\n                });\r\n\r\n                me.videoPlayer.on('timeupdate', function (data) {\r\n                    if (\r\n                        this.currentTime() > 0 &&\r\n                        me.$(me.options.videoGreetLoader, me.DOM).is(':visible')\r\n                    ) {\r\n                        me.$(me.options.videoGreetLoader, me.DOM).fadeOut();\r\n                    }\r\n                    if (this.currentTime()) {\r\n                        logIt(\r\n                            `▶ Video Greet:: in progress! ${this.currentTime().toFixed(\r\n                                2\r\n                            )} seconds watched`\r\n                        );\r\n                        ApexChat.options.videoGreetWatchTime = this.currentTime().toFixed(2);\r\n                    }\r\n\r\n                    me.resetPlayerAfterVideoEnded(data);\r\n                });\r\n\r\n                me.$(me.options.videoGreetCloseTrigger, me.DOM).on('click', () => {\r\n                    me.minimizeVideoGreet();\r\n                    me.updateClassBasedOnVisibility();\r\n                });\r\n\r\n                const h = iframeEl.clientHeight - 10;\r\n                const w = iframeEl.clientWidth;\r\n                me.videoGreetDimenstionRatio = w / h;\r\n\r\n                me.$(me.options.videoGreetInvitationOverlayTrigger, me.DOM).on(\r\n                    'click',\r\n                    function () {\r\n                        me.$(me.options.videoGreetControls, me.DOM)\r\n                            .removeClass('apexchat_greet_video_controls_show')\r\n                            .delay()\r\n                            .queue(function (next) {\r\n                                me.$(this).addClass('apexchat_greet_video_controls_show');\r\n                                next();\r\n                            });\r\n                        me.maximizeVideoGreet();\r\n                        setTimeout(() => {\r\n                            me.$(me.options.videoGreetPlayTrigger, me.DOM)\r\n                                .find(me.options.videoGreetPlayPauseIcon)\r\n                                .toggleClass('play_icon pause_icon');\r\n                            me.replaceMuteIcon(false);\r\n                        });\r\n                        me.onWindowResize(me.videoGreetDimenstionRatio);\r\n                        me.$(this).hide();\r\n                    }\r\n                );\r\n\r\n                if (me.isVideoGreetStateMaximized()) {\r\n                    me.resetPlayerAndPlay();\r\n                }\r\n\r\n                me.videoPlayer.on('ended', () => {\r\n                    me.onVideoEnded();\r\n                });\r\n\r\n                me.$(window).resize(() => {\r\n                    me.onWindowResize(me.videoGreetDimenstionRatio);\r\n                });\r\n                me.updateClassBasedOnVisibility();\r\n            });\r\n        }\r\n    }\r\n\r\n    resetPlayerAfterVideoEnded(data) {\r\n        const me = this;\r\n        if (me.videoPlayer.muted()) {\r\n            // hack to reset the vimeo player in case of\r\n            // hiding free account video suggestion\r\n            // checking if the duration of the video is about to end\r\n            // then reset the player, the video will end 100 ms before of it's actual time\r\n\r\n            if (data.duration - data.seconds <= 0.3) {\r\n                me.videoPlayer.currentTime(0);\r\n            }\r\n            if (data.duration - data.seconds <= 0.3) {\r\n                setTimeout(() => {\r\n                    me.videoPlayer.currentTime(0);\r\n                    me.triggerPauseIfPlaying();\r\n                    me.videoPlayerState = 'paused';\r\n                    me.togglePlayIcon();\r\n                    me.$(me.options.videoGreetSeekbar, me.DOM).css('width', 0);\r\n                }, 200);\r\n            }\r\n        }\r\n    }\r\n\r\n    onWindowResize(ratio) {\r\n        const me = this;\r\n        const winHeight = window.innerHeight;\r\n        const isMaximized = me.isVideoGreetStateMaximized();\r\n        const widgetInitialHeight = isMaximized\r\n            ? ApexChat.WidgetMaximizedHeight\r\n            : ApexChat.WidgetMinimizedHeight;\r\n        const widgetInitialWidth = isMaximized\r\n            ? ApexChat.WidgetMaximizedWidth\r\n            : ApexChat.WidgetMinimizedWidth;\r\n        let newHeight = widgetInitialHeight;\r\n        const newWidth = widgetInitialWidth;\r\n        if (winHeight < widgetInitialHeight) {\r\n            newHeight = winHeight - 20;\r\n            // if keep the ration on maximizing\r\n            // newWidth = ratio * winHeight;\r\n        }\r\n        if (!me.isMobile()) {\r\n            me.postMessage({\r\n                event: 'videogreet-size',\r\n                data: {\r\n                    width: newWidth,\r\n                    height: newHeight,\r\n                    isPreChatRoundedTheme: me.options.isPreChatRoundedTheme\r\n                }\r\n            });\r\n        }\r\n        logIt('▶ Video Greet:: window resized');\r\n    }\r\n\r\n    onVideoEnded() {\r\n        const me = this;\r\n        me.videoPlayerState = 'paused';\r\n        me.togglePlayIcon();\r\n        me.$(me.options.videoGreetSeekbar, me.DOM).css('width', 0);\r\n        logIt('▶ Video Greet:: video ended!');\r\n    }\r\n\r\n    handlePlayPause() {\r\n        const me = this;\r\n        me.$(me.options.videoGreetPlayTrigger, me.DOM)\r\n            .find(me.options.videoGreetPlayPauseIcon)\r\n            .toggleClass('play_icon pause_icon');\r\n        if (me.videoPlayerState === 'playing') {\r\n            me.videoPlayerState = 'paused';\r\n            me.videoPlayer.pause();\r\n            logIt('▶ Video Greet:: paused');\r\n        } else {\r\n            me.videoPlayerState = 'playing';\r\n            me.videoPlayer.play();\r\n            logIt('▶ Video Greet:: resumed');\r\n        }\r\n    }\r\n\r\n    handleVideoGreetMute() {\r\n        const me = this;\r\n        if (me.videoPlayer) {\r\n            console.log(`video is on mute:${me.videoPlayer.muted()}`);\r\n            if (me.videoPlayer.muted()) {\r\n                // If the video is muted, unmute it\r\n                me.videoPlayer.muted(false);\r\n                me.replaceMuteIcon(false);\r\n            } else {\r\n                // If the video is not muted, mute it\r\n                me.videoPlayer.muted(true);\r\n                me.replaceMuteIcon(true);\r\n            }\r\n        }\r\n    }\r\n\r\n    replaceMuteIcon(muted) {\r\n        const me = this;\r\n        me.$(me.$(me.options.videoGreetMuteTrigger, me.DOM))\r\n            .find('img')\r\n            .attr('src', `https://d3b4i635mede5k.cloudfront.net/${muted ? 'mute' : 'unmute'}.png`);\r\n        logIt(`▶ Video Greet:: icon changed to ${muted}` ? 'mute' : 'unmute');\r\n    }\r\n\r\n    isElementVisible(el) {\r\n        return [...el.children].some(child => {\r\n            const style = window.getComputedStyle(child);\r\n            return style.visibility !== \"hidden\" && style.display !== \"none\" && child.offsetParent !== null;\r\n        });\r\n    }\r\n    updateClassBasedOnVisibility() {\r\n        var me = this;\r\n        const videoGreetWrapper = document.querySelector(\"#apexchat_video_greet_invitation_wrapper\");\r\n        const prechatWrapper = document.querySelector(\"#apexchat_prechat_invitation_wrapper\");\r\n\r\n        if (videoGreetWrapper && prechatWrapper) {\r\n            if (me.isElementVisible(videoGreetWrapper)) {\r\n                // Element is visible\r\n                prechatWrapper.classList.add(\"hide-prechat-on-video-greet\");\r\n            } else {\r\n                // Element is hidden\r\n                prechatWrapper.classList.remove(\"hide-prechat-on-video-greet\");\r\n            }\r\n        }\r\n    }\r\n    maximizeVideoGreet() {\r\n        const me = this;\r\n        me.$(this.options.videoGreetTooltip, me.DOM).hide();\r\n        me.setVideoGreetStateMaximized('true');\r\n        if (me.videoPlayer) {\r\n            me.resetPlayerAndPlay();\r\n        }\r\n        me.$(me.options.videoGreetInvitationContainer, me.DOM).toggleClass(\r\n            me.options.togglePlayerClassess\r\n        );\r\n        me.options.wiggleEnabled = false;\r\n        clearTimeout(ApexChat.wigglingTimeouts);\r\n        // full screen on mobile\r\n        if (me.isMobile()) {\r\n            const container = me.$('#apexchat_video_greet_invitation_max', me.DOM);\r\n            container.addClass('apexchat_video_greet_invitation_mobile_maximized');\r\n            const outerWrpper = me.$('#apexchat_video_greet_invitation_wrapper');\r\n            outerWrpper.css({\r\n                margin: 0,\r\n                padding: 0,\r\n                left: 0\r\n            });\r\n            me.postMessage({\r\n                event: 'videogreet-size',\r\n                data: {\r\n                    width: window.innerWidth,\r\n                    height: window.innerHeight,\r\n                    isPreChatRoundedTheme: me.options.isPreChatRoundedTheme\r\n                }\r\n            });\r\n        } else {\r\n            me.postMessage({\r\n                event: 'videogreet-size',\r\n                data: {\r\n                    width: ApexChat.WidgetMaximizedWidth,\r\n                    height: ApexChat.WidgetMaximizedHeight,\r\n                    onCreateSizing: true,\r\n                    addValue: me.templateRenderer.heightPosition,\r\n                    isPreChatRoundedTheme: me.options.isPreChatRoundedTheme\r\n                }\r\n            });\r\n        }\r\n        logIt('▶ Video Greet:: maximized');\r\n    }\r\n\r\n    isMobile() {\r\n        return this.options.isMobile || Browser.isiOS() || Browser.isAndroid();\r\n    }\r\n\r\n    resetVideoGreetVideo() {\r\n        const me = this;\r\n        ApexChat.logIt('▶ Video Greet:: reset');\r\n        if (me.videoPlayer) {\r\n            me.videoPlayer.pause();\r\n            me.videoPlayer.currentTime(0);\r\n            // me.minimizeVideoGreet(true);\r\n            me.$(me.options.videoGreetPlayPauseIcon, me.DOM).toggleClass('play_icon pause_icon');\r\n            me.videoPlayerState = 'paused';\r\n            ApexChat.Vimeo = null;\r\n        }\r\n    }\r\n\r\n    resetPlayerAndPlay() {\r\n        const me = this;\r\n        me.videoPlayer.currentTime(0);\r\n        me.triggerPlayIfPaused();\r\n        me.videoPlayer.on('timeupdate', function (data) {\r\n            if (this.currentTime()) {\r\n                const currentTime = this.currentTime();\r\n                const duration = this.duration();\r\n                // Calculate the percentage of playtime\r\n                const playtimePercentage = (currentTime / duration) * 100;\r\n                logIt(`▶ Video Greet:: progress ${playtimePercentage}%`);\r\n                me.$(me.options.videoGreetSeekbar, me.DOM).css('width', `${playtimePercentage}%`);\r\n            }\r\n        });\r\n        me.videoPlayer.currentTime(0);\r\n        me.videoPlayer.loop(false);\r\n        me.videoPlayer.muted(false);\r\n    }\r\n\r\n    minimizeVideoGreet(isPaused) {\r\n        const me = this;\r\n        me.videoPlayer.muted(true);\r\n        me.triggerPauseIfPlaying();\r\n        me.state.changeState({\r\n            origin: WidgetTypes.VideoGreetInvitation,\r\n            toState: WidgetStates.Closed\r\n        });\r\n        logIt('▶ Video Greet:: closed');\r\n    }\r\n\r\n    triggerPlayIfPaused() {\r\n        const me = this;\r\n        if (me.videoPlayer.paused()) {\r\n            me.videoPlayer.play();\r\n        }\r\n    }\r\n\r\n    triggerPauseIfPlaying() {\r\n        const me = this;\r\n        if (me.videoPlayer.paused()) {\r\n            me.videoPlayer.pause();\r\n        }\r\n    }\r\n\r\n    togglePlayIcon() {\r\n        const me = this;\r\n        me.$(me.options.videoGreetPlayTrigger, me.DOM)\r\n            .find(me.options.videoGreetPlayPauseIcon)\r\n            .addClass('play_icon')\r\n            .removeClass('pause_icon');\r\n    }\r\n\r\n    togglePauseIcon() {\r\n        const me = this;\r\n        me.$(me.options.videoGreetPlayTrigger, me.DOM)\r\n            .find(me.options.videoGreetPlayPauseIcon)\r\n            .addClass('pause_icon')\r\n            .removeClass('play_icon');\r\n    }\r\n\r\n    setVideoGreetStateMaximized(status) {\r\n        Cookies.set(this.options.isVideoGreetMaximized, status);\r\n    }\r\n\r\n    isVideoGreetStateMaximized() {\r\n        return Cookies.get(this.options.isVideoGreetMaximized) === 'true';\r\n    }\r\n\r\n    isVideoGreetStateSmall() {\r\n        return Cookies.get(this.options.isVideoGreetMaximized) === 'small';\r\n    }\r\n}\r\n"],"names":["module","exports","obj","__t","__p","VideoGreetBaseMessageHandler","BaseClass","constructor","options","super","this","Object","assign","objectType","WidgetTypes","MessageHandler","ADAHandler","context","videoGreetModel","messages","push","model","msg","MessageView","wrap","targetElementSelector","renderOninit","template","index","length","status","MessageStatus","Unread","visibility","MessageVisibility","Visible","last","getLastMessage","isFirstMessage","isLastMessage","view","removeClass","duration","videoGreetMessages","filter","prechatMsgArray","id","animationConfig","preChatMessageAnimation","PreChatMessageAnimation","Stacking","StartFaddingOutAfter","HideMessageAfter","IFrameResizeAfterFaddingOut","closeButtonSupported","MobileStacking","closeButtonHeight","heightCalculation","me","currentMsgView","lastMsg","fixFirstElement","animate","PreChatMessageAnimations","First","isFromHistory","isPageRefreshed","fixUpComingElement","Previous","FadeOut","Upcoming","self","elementObj","msgPopupElementFirst","setTimeout","ele","$","identifier","postMessage","event","data","currentMsgHeight","getHeightOfElement","isSingleMsg","calcCurrentMsgHeight","TempCache","PRECHAT_Rounded_Message_Popup_Current_Height","css","hide","elementlast","elementmsg","prevMsgHeight","dontAnimateClosebutton","calcLastMsgHeight","PRECHAT_Rounded_Message_Popup_Last_Height","top","noLastMessageOnRefresh","iFrameResizeOnFadeOut","fixLastMsgOnPageRefresh","calcCurrentHeight","VideoGreetMessageHandler","storageAPI","WebStorage","type","ApexChat","sessionAPI","loadAll","getTemplate","messageType","questionType","ScriptsQuestionType","None","messageTemplate","userId","participantDisplayName","createdOn","Date","saveAll","setMessageTemplate","i","getFirstMessage","Store","JSON","stringify","cache","Get","parse","isChatActive","VideoGreetInvitation","BaseWidget","styleName","videoGreetEnabled","logIt","templateRenderer","initElements","videoGreet","chatbotGreetingMessages","script","structuredClone","agentScript","pipeMessageHandler","PipedMessageHandler","DEFAULT_PRECHAT_CONFIG","general","outerObject","hideOuterObject","showImage","backgroundImage","background1Color","background2Color","borderColor","borderWidth","borderRadius","padding","innerObject","hideInnerObject","defaultImage","messagePopup","font","italic","bold","underline","family","size","color","backgroundColor","closeIcon","closeIconSize","width","height","shadowDepth","messageCounter","counterTop","counterRight","renderer","hideMessagePopup","removeMultipleCSSClasses","DOM","getElementById","roundedMessagePopup","find","hideElement","addClass","heightPosition","widgetWidth","renderOnLeftPosition","renderOnRightPosition","showOnlineAgentTag","getElementsByClassName","innerHTML","preChat","preChatAgentStatusText","popupUI","isPreChatRoundedTheme","render","message","text","clear","questionTypeUIConfiguration","setAllowBackgroundClick","attr","container","preChatMsgTemplate","document","createTextNode","html","participants","localStorageAPI","participantInfo","ParticipantIds","visitor","handlerImageUrl","displayName","agentName","append","clone","messenger","decodeHTML","cleanInvalidHtml","removeTextFollowedByColon","Default","dontAppendExisitngContent","show","opacity","renderDefault","renderStacking","chatMode","ChatMode","Windowed","mode","lastMessageStoreName","messageCounterStoreName","ready","messageArray","create","videoGreetTemplate","videoGreetInvitationWidgetTemplate","WidgetView","dom","templates","key","WidgetStates","ShownMaximized","tpl","videoGreetInvitationTemplate","afterRender","messagesContainer","QTRendererExt","QuestionTypeRendererExtentions","initComponent","isUpdateSupported","responseCallback","async","res","handleQuestionType","enableFullTextLogic","widgetType","countryCode","isVideoGreetMaximized","state","getStateValue","chatId","getChatId","RunAsSoonAs","videoGreetRoom","ChatRoomV3","subscribeToChatChannel","undefined","prechatSkin","preChatThemeSetting","skin","AgentImageHandler","rdThemeSettings","TryParse","skinJson","brandingInfo","branding","brandingIsEnabled","brandColorCode","global","Branding","init","widget","BrandingWidget","RD_PreChat","brandConfig","getBrandedConfig","setPrechatStyles","UIConfiguration","getStyle","indexOf","initialState","prechatMessagesContainer","videoGreetCloseTrigger","videoGreetInvitationContainer","videoGreetInvitationOverlayTrigger","videoGreetSeekbar","videoGreetPlayTrigger","videoGreetPlayPauseIcon","togglePlayerClassess","vimeoAPIURL","playerElementId","vimeoScriptID","videoGreetLoader","videoGreetControls","WidgetMinimizedWidth","WidgetMinimizedHeight","WidgetMaximizedWidth","persistVideoRatioForWidget","WidgetMaximizedHeight","videoPlayerConfig","videoGreetURL","loop","controls","byline","title","muted","autoplay","background","videoGreetMuteTrigger","videoGreetTooltip","videoGreetTooltipText","postVideoGreetMessages","postedVideoGreetMessagesArray","chatLogId","Text","MessageSent","domRender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